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Jhnz's avatar
Jhnz
Just joined
7 months ago

Complaints response had no QR code attached. Impossible to contact about case number

I placed a complaint and received a response. However I would like to discuss further. They claim there is a QR code on the email to use if you wish to contact them but there isn’t. I’ve tried using live chat which just makes things worse and placed yet another complaint. I have transcripts to prove what I was agreeing to. How do I speak to someone relating to a specific case number if there is no QR code?. 

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  • Akua_A's avatar
    Akua_A
    Forum Team (Retired)
    7 months ago

    Hi Jhnz 

    Welcome to our forums, and sorry to hear you have been having issues when trying to contact us when trying to discuss your complaint. We want to assure you that we want to do our best to help from here. We are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

    Thanks,