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BAZZER567's avatar
BAZZER567
On our wavelength
4 days ago

Complained and received no response

Previous contract ended. Changed package and therefore a new contract. The email I received on 7th July 2025 says "next bill will be £93.80 billed as normal on 30th July 2025, then the following bill will be CR £14.80 on 29th Aug 2025.". However, on 18th Aug 2025, Virgin Media took £47.01 from my bank account. This amount is not mentioned in your email. So I complained. I have received no acknowledgement of my complaint, nor any actual reply. I now have to contact you for assistance and please follow up with my complaint. If I don't hear from you, I will escalate to the ombudsman.

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1 Reply

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    4 days ago

    Hey BAZZER567, thank you for reaching out and we are so sorry to hear about your billing issue, we understand this is frustrating.

    Please remember there will be some pro rota charges on this bill, from the sounds of this that sounds like this.

    Have you had a full bill for the new service yet?