Complaint-can't complain web form
I am trying to raise a complaint with virgin media but I'm not having any success using their web form https://www.virginmedia.com/myvmo2/complaints
I enter my detailed complaint on 24 April 2025 using the web form and received confirmation that my complaint submission had been received and I was given a tracking number of ****.
I started complaining to customer service virgin media in March 2025 but nothing is moving forward. So, I gave the web form a go but that doesn't work. Needless to say I have not received acknowledgement within 48 hours of receipt and I am not holding my breath about resolution within 28 day when I can't even track my complaint given the ridiculous tracking number.
Where do I go next to get this complaint logged and dealt with? I do not want to use customer service telephone because they are a dead loss: they are unable resolve the problem. My last conversation with them 16 April said that it would take a couple of months to resolve an IT issue with my account. I don't this is reasonable and I want to escalate this complaint which started in March 2025.
Hello dlwvox,
Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having that has led you to raising a complaint with us and for the problems that you've had trying to actually get your complaint raised with us. I can look into your issues from here and get a complaint raised for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L
