Complaint-can't complain web form
I am trying to raise a complaint with virgin media but I'm not having any success using their web form https://www.virginmedia.com/myvmo2/complaints
I enter my detailed complaint on 24 April 2025 using the web form and received confirmation that my complaint submission had been received and I was given a tracking number of ****.
I started complaining to customer service virgin media in March 2025 but nothing is moving forward. So, I gave the web form a go but that doesn't work. Needless to say I have not received acknowledgement within 48 hours of receipt and I am not holding my breath about resolution within 28 day when I can't even track my complaint given the ridiculous tracking number.
Where do I go next to get this complaint logged and dealt with? I do not want to use customer service telephone because they are a dead loss: they are unable resolve the problem. My last conversation with them 16 April said that it would take a couple of months to resolve an IT issue with my account. I don't this is reasonable and I want to escalate this complaint which started in March 2025.