Forum Discussion

zeberdee123's avatar
zeberdee123
Joining in
2 years ago

Change of name form

Hi I need to change my surname due to getting married 7 years ago just didn’t bother doing it I’ve been sent a form to fill out by email but I can’t fill it out it won’t let me type, what should I do? Thanks

  • goslow's avatar
    goslow
    2 years ago

    The form is password protected and all but the first data entry fields are locked.

    Try opening it in Wordpad (or another simple text editor)

    It will give you the basic form minus the VM graphic at the top.

    Only VM would send out a form to complete which can't be completed electronically!

    The form also seems to show a return postal PO box address for VM in Swansea which, I believe, is no longer operational and contradicts the address shown below

    https://www.virginmedia.com/help/billing-and-payments/change-account-holder

  • goslow's avatar
    goslow
    Alessandro Volta
    2 years ago

    The form is password protected and all but the first data entry fields are locked.

    Try opening it in Wordpad (or another simple text editor)

    It will give you the basic form minus the VM graphic at the top.

    Only VM would send out a form to complete which can't be completed electronically!

    The form also seems to show a return postal PO box address for VM in Swansea which, I believe, is no longer operational and contradicts the address shown below

    https://www.virginmedia.com/help/billing-and-payments/change-account-holder

    • zeberdee123's avatar
      zeberdee123
      Joining in
      2 years ago

      Thankyou I did phone them to explain and my details were changed over the phone, So hopefully my surname will get updated.

      • Carley_S's avatar
        Carley_S
        Forum Team
        2 years ago

        Hi zeberdee123 

        Welcome to the community forums. 

        Glad to hear that you've been able to speak with the team to request your name change. 

        Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :).