Forum Discussion

zeberdee123's avatar
zeberdee123
Joining in
2 years ago

Change of name form

Hi I need to change my surname due to getting married 7 years ago just didn’t bother doing it I’ve been sent a form to fill out by email but I can’t fill it out it won’t let me type, what should I do...
  • goslow's avatar
    goslow
    2 years ago

    The form is password protected and all but the first data entry fields are locked.

    Try opening it in Wordpad (or another simple text editor)

    It will give you the basic form minus the VM graphic at the top.

    Only VM would send out a form to complete which can't be completed electronically!

    The form also seems to show a return postal PO box address for VM in Swansea which, I believe, is no longer operational and contradicts the address shown below

    https://www.virginmedia.com/help/billing-and-payments/change-account-holder

goslow's avatar
goslow
Alessandro Volta
2 years ago

The form is password protected and all but the first data entry fields are locked.

Try opening it in Wordpad (or another simple text editor)

It will give you the basic form minus the VM graphic at the top.

Only VM would send out a form to complete which can't be completed electronically!

The form also seems to show a return postal PO box address for VM in Swansea which, I believe, is no longer operational and contradicts the address shown below

https://www.virginmedia.com/help/billing-and-payments/change-account-holder

  • zeberdee123's avatar
    zeberdee123
    Joining in
    2 years ago

    Thankyou I did phone them to explain and my details were changed over the phone, So hopefully my surname will get updated.

    • Carley_S's avatar
      Carley_S
      Forum Team
      2 years ago

      Hi zeberdee123 

      Welcome to the community forums. 

      Glad to hear that you've been able to speak with the team to request your name change. 

      Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :). 

      • Ralllly's avatar
        Ralllly
        Joining in
        5 months ago

        Hi Carley, would you be able to help with updating last name after marriage and a forst name error done by Virgin when i purchased the contract? I have sent the change of name form at leat 5 times and NEVER got any reply , also i called and they lied is done bit ia not. I have got the marriage certificate to show the change... i really need this to be updated asap

        Thanks