Forum Discussion

zeberdee123's avatar
zeberdee123
Joining in
2 years ago

Change of name form

Hi I need to change my surname due to getting married 7 years ago just didn’t bother doing it I’ve been sent a form to fill out by email but I can’t fill it out it won’t let me type, what should I do...
  • goslow's avatar
    2 years ago

    The form is password protected and all but the first data entry fields are locked.

    Try opening it in Wordpad (or another simple text editor)

    It will give you the basic form minus the VM graphic at the top.

    Only VM would send out a form to complete which can't be completed electronically!

    The form also seems to show a return postal PO box address for VM in Swansea which, I believe, is no longer operational and contradicts the address shown below

    https://www.virginmedia.com/help/billing-and-payments/change-account-holder