Can’t pay bill due to apparent technical issues

Question

I’m honestly at my wits end here. This service is an absolute joke. I have been trying to pay my bill on the app and website using the quick pay system and constantly it just tells me it isn’t working and to try again later. That’s over 24 hours I’ve been trying. Can’t get a phone number to speak to a person and just pay it either, it’s all automatic and when I try to pay over the automatic service on the phone, it says technical issues.

the web chat is off the charts dumb. Can’t even understand a simple request like wanting to speak to a human. Wants to put me on through what’s app which also doesn’t work, I get disconnected and don’t get any replies. My services are currently down and I have no way to pay my bill to restart my services. This is a joke.

Adduxi · Answer

Standard Boilerplate;&nbsp;📞Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone, 📲WhatsApp: 07803089684, 💻Facebook: https://www.facebook.com/virginmedia 🐤Twitter: https://twitter.com/virginmedia

jpeg1 · Answer

There is only the CS number. VM don't like talking to customers, and they would prefer everyone to pay by DD.&nbsp;

Adduxi · Answer

As this is a Community Forum, and not a direct line to VM as such, it will take a day or two for a VM Mod to pick this up. &nbsp;If you need is urgent, it really would be best to phone Customer Services directly.

Dan0993 · Answer

Do you know a number to phone? Every number I have takes me to a bot that leads no where. I’m finding it impossible to get through to a person&nbsp;

newapollo · Answer

Hi Dan0993You should be able to make a payment over the phone by calling&nbsp;0800 064 3777.&nbsp; You’ll need Your Account number and area reference number which you’ll find on your bill.You can also try paying online using the following&nbsp; page /billing-and-payment/make-a-paymentAny problems paying online then try a different browser or an incognito window.

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Can’t pay bill due to apparent technical issues

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