Forum Discussion

Affy9's avatar
Affy9
Joining in
7 days ago

Can’t log in to myvirgin

Go to login to my virgin media account, enter email, and it says “

“Sorry, something went wrong

Please go back and try again.

Try Again”

 

click the try again button and it takes me back to the log in page. 

I have tried to call twice and just been cut off when the call finally gets through the overly long automated process .

Can anyone help me log into my account please ? 

I have previously been able to log in with my yahoo email address  when I try to recover it says that is the email which is registered  

 

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4 Replies

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    6 days ago

    Hello Affy9,

    Welcome to the Community, and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re experiencing with your online account at the moment.

    Can you try logging in via Incognito or private browsing mode on your current device, or attempt to log in using a different device?

    Kind Regards,

    Steven_L

    • Affy9's avatar
      Affy9
      Joining in
      6 days ago

      Hi Steven,

      I have tried on phone, iPad and laptop on several different browsers with and without incognito/private mode and no joy. 

      • Martin_N's avatar
        Martin_N
        Icon for Forum Team rankForum Team
        6 days ago

        Thank you for that information. Can we also confirm if this has been tried on a device through a Wired & Wireless internet connection?

        ^Martin