Forum Discussion

theoanna's avatar
theoanna
Joining in
17 days ago

Additional Netflix charges £12 a month?

Who do I speak to about VM charging me nearly £20 extra a month despite my contract for Netflix which IS included in my Mega Volt package? I have now spent HOURS on the phone where I was told it is either me, or Netflix adding these to my invoice. It is a joke, and recently renewed VM contact - exactly the same - and I should have trusted my gut and not renew it. I will give the broadband where I live is pot on and hardly ever breaks, but the pricing and billing and the CS is ridiculous.
I would like to speak to someone who can actually help me and stop these charges and not being sent to Netflix people?

customerhelp
netflix
overcharged
overcharged bills
  • Gareth_L's avatar
    Gareth_L
    Forum Team
    17 days ago

    Hello theoanna.

    Thanks for your first post and welcome to our community.
    Sorry to hear you're having an issue with the Netflix charge
    I'd like to investigate this for you.
    If you don't mind, I'll need to send you a private message to pass security. 
    If you can check the envelope at the top right of your screen that would be great. 
    Gareth_L