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Download and upload are both around 94 Mb/s
I signed up for the Volt package with an O2 Sim. I am supposed to be getting top speeds, but as you can see from the title I'm not (test done by ethernet cable). I only use wired to run my V6 box and the pre-installed TV apps so I haven't seen any wireless speeds as I've disabled it through the hub settings. I'm intrigued by what could be causing the upload to be so high too. Any ideas?Self-upgrade to 360
Hello I have the V6 box and the app icon telling me to 'upgrade now'. So is the next step to contact VM for the 360 remote? Then when it's delivered do I assume that I can just follow the instructions on the screen to upgrade? I'm a bit worried that VM will cut me off once I've put in the request for a remote, or is it the actual upgrade process that disconnects the existing service? Thanks for any advice.O2 Volt Speed Boost
Hello, I've just upgraded my O2 mobile contract today and they did boost my data plan to double the GB a month which I'm pleased with. Also, they say they will boost my current broadband speed (365MB) to the next speed level (516MB) within fourteen days. My only concern is that I may not be able to get it for some reason or am I worried too much about it? Kind regards BORSamsung S25+ phone doesn’t auto-reconnect to 5X Hub WiFi
Has anyone experienced any WiFi auto-reconnect issues with their phone or other devices? I had a new Virgin Media 350GB package and 5X Hub installed a couple of days ago. I’ve since noticed that when I return home my S25+ phone doesn’t automatically re-connect to the WiFi . All correct settings seem to be in place and it connects if I select the network manually. My wife’s iPhone is unaffected as is my iPad though that doesn’t leave the house so always within range. Very odd. I’ve tried restarting my phone a couple of times, forgetting the Virgin Hub WiFi connection and reconnecting. Still having problems. Any ideas?I cannot get into my blueyonder email account and O2 account
For 6 weeks now i have not been able to access my virgin media account and O2 account ,I have tried all forms of communication , i tried "message us today" and failed to achieve what i set out and wanted to achieve, i have forgotten my blueyonder password and the answer to my security question , but i do have an account number and an area code and the dates of my last bill including the date , i have the last 4 digits of my card ,but this is not enough , Can someone help me i am a 76 year old male. Thank youUnable to login to VM account due to an incorrect email
My mother set up the VM account to her email address several years ago. Unfortunately, due to recent issues with our land-line, I discovered that the email address she used was actually closed by Yahoo due to inactivity several years ago. How do we go about amending the email address we use with the account; unfortunately my mother is in her eighties, and is very forgetful and gets confused over technical issues, which is why it falls to me to sort these things out. Yours hopefully Mike RuberyDiscount not given
Long story but here goes. I had been looking for a new broadband supplier and sim deals. I was mostly looking on MSE’s app and they offered some good deals with a few different companies, Virgins hybrid fibre broadband came with £110 bill credit at £23.99p/m for the 132gb, then a man in a virgin t-shirt knocked, he said you’ve been looking at our site a fair few times. Anyway over a few days he offered me a volt package which is the 132gb doubled to 264gb and a sim with O2 5gb doubled to 10gb for £6p/m, he said I’ll give you a £5 discount that will come off the virgin bill and O2 will take £6 separately, total £24.99, Quick sum up that was slightly better than the bill credit on the other site, so I signed up, everything went very quickly except trying to get on virgin’s app that took weeks. Now I’ve noticed I’m not getting my £5 discount, so yesterday I tried the virtual assistant which had me going round in circles and I gave up after the 2nd time, I then phoned and couldn’t get the robot to understand what I was saying, going round in circles again I gave up, then I tried the live chat, actually managed to talk to someone who eventually transferred me to someone else, i sent them proof of the discount I had been offered by copying and pasting the email to each of the people I was talking to, basically after 2 and a half hours just on that chat, my security password was correct for the first bloke but the second bloke it was wrong 🤷♀️ and I’m not getting my discount, he said to call back tomorrow and they will try again, I don’t have time to spend all my time going round in circles and getting nowhere 🤬 one angry customer, i should of stuck with the first one i found with the £110 bill credit or even picked a different supplier even if it was a couple of quid more, but i thought as he came to my home I would be nice and give him the sale. I had asked if he could set my daughter up with basically the same deal but I’ve now told her to go elsewhere. This is definitely not the fault of the salesman that came to my house, he was very knowledgeable, polite and not pushy at all.VirginO2 login continually failing with page stating "We can't find your Virgin media account"
On 20th July I successfully created a VMO2 ID but like so many others have not been able to log in to my VM account despite completing all the verification steps by entering the relevant account information. Each time I end up at the same dead end with the following message that no one at VM seems to want or be able to sort out? I've had a VM account for 20+ years that they cannot now find!!! I've spent hours on the phone to 5 different agents, had 2 failed 5-day promised call backs from techs, 2 tickets raised and a final failed promised call back on Sunday at 3pm. Basically, any services that require you to login on Virgin media or O2 I cannot access i.e. email, tvgo, O2 priority and sky sports {on tvgo} which I pay a premium for. I can only watch sky sports via the tv box. I can't even raise a complaint as there is no way to log in to my account. The lack of information and action from VM and its staff in rectifying this problem caused entirely by themselves is baffling. Is there anyone out there that can assist with sorting this absolute mess out. I am now at the point whereby I am looking at cancelling the whole VM package as they have not been supplying the services I pay for since 20th July and as far as I know they can't say when it will be rectified. No wander VM finish bottom in customer service each year.
