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Wi-fi drops despite 3 technician visits
I'm experiencing an intermittent connection error which drops all connections for all computers, even with some computers disconnected it appears to still have the same effect. It's not specific to one NIC erroring. I'm providing all of the troubleshooting information I can in the hopes that anybody is able to help me pinpoint what's causing these issues. This is what my outage chart for a typical day looks like, the unpredictable outages are making WFH next to impossible. <Ive clipped out the link to the broadcast quality monitor since im fairly sure it's what got my post auto-deleted last time, basically it shows outages coinciding with every critical error in the network logs below> Upstream bonded channels (Timeouts) Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts 1 ATDMA 0 0 0 0 2 ATDMA 0 0 0 0 3 ATDMA 0 0 1 0 4 ATDMA 0 0 1 0 5 ATDMA 0 0 1 0 Log Data Time Priority Description 05/05/2025 02:31:6 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 05/05/2025 02:22:29 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 05/05/2025 02:14:3 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 04/05/2025 22:38:17 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 04/05/2025 22:27:31 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 04/05/2025 21:53:17 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 04/05/2025 21:46:35 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 04/05/2025 18:53:17 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 04/05/2025 18:39:20 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; Downstream bonded channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 411000000 3.7 40 256 qam 1 2 419000000 4 38 256 qam 2 3 427000000 3.5 38 256 qam 3 4 435000000 3.7 38 256 qam 4 5 443000000 3.9 38 256 qam 5 6 451000000 4.3 38 256 qam 6 7 459000000 3.7 38 256 qam 7 8 467000000 4 40 256 qam 8 9 539000000 5.5 40 256 qam 17 10 547000000 5 40 256 qam 18 11 555000000 5.3 38 256 qam 19 12 563000000 5.4 38 256 qam 20 13 571000000 5.6 40 256 qam 21 14 579000000 5.9 40 256 qam 22 15 587000000 5.6 38 256 qam 23 16 595000000 5.5 40 256 qam 24 17 603000000 5.8 40 256 qam 25 18 611000000 5.3 40 256 qam 26 19 619000000 4.8 40 256 qam 27 20 627000000 4.5 38 256 qam 28 21 635000000 4.5 38 256 qam 29 22 643000000 4.5 38 256 qam 30 23 651000000 4.6 38 256 qam 31 24 659000000 4.8 40 256 qam 32Not full TV services
Just moved from Sky Q to Virgin Media TV/broadband and I’ve been given 2 stream boxes which I didn’t know meant no pause of live tv or recording ! It was not clear during online process that ‘stream’ meant no recording. chat with virgin support said my area doesn’t have ‘full TV rollout’ and that stream boxes was all that’s available. is there no option to get a box installed to allow recording ? If not I’ll have to cancel and go back to sky which is a pain after all this effort. AdamConverted property
I am moving to a new property at the end of this week. I was originally going with sky and taking glass as I can't get a dish due to being in a conservation area. After weeks of delays I finally was ready to do the home move to find out that I can't get sky or any outreach broadband provider. I used to be with virgin before so was no issue going back. When I try to buy a package on site it says my postcode is able to receive virgin but when I put my flat number in it asks me to complete additional details. I phoned the telesales team who then told me virgin do not service my area but I know they do. The neighbours in the flats above have access and so does the rest of the properties in the street. My property is newly converted. I'm not really up on how broadband works or gets into properties but surely if the rest of the properties in the postcode and even same building can receive virgin, so should I?Can't accept cookies
I am trying to reschedule an engineer appointment that is due to take place om 06/05/2025, however when I visit the website to manage my appointment I am unable to accept cookies, meaning that I can't proceed with the rescheduling. When I try to click on "accept all cookies" nothing happens. This has happened on multiple browsers and devices. I have tried calling virgin about thus, but this simply resulted in me being cut off whilst they sent me another link to manage my appointment, and this doesn't work. Can anyone help?Stop auto play of next recorded episode
I find it very annoying when, getting near to the end of an episode I've recorded, a message comes up saying that the next episode will start playing within a few seconds. If I don't do anything, it automatically starts the next episode even though the one I'm watching hasn't finished playing and there's more to come. This is usually because a programme started late as Virgin can't tell if a programme is late. i then have to go back to the first episode, watch it from the beginning and then fast forward to just before the end. I then have to try again to stop the sevond episode starting. ifs there a way, e.g. in Settings, how Incan stop this happening, pleasStop auto renew
On web chat I just want to give notice that I do not want my contract to auto-renew on July 3. They insist I can only give 30 days notice. Not a day before or after (OK, after but I pay another month). Can they force me to auto-renew if I cannot notify exactly on the 30 days as that seems positively immoral at best and possibly illegal? I have made it clear, I do not wish to cancel, just not auto-renew. Surely it should be possible to simply switch it to do not auto-renew once they have been told not to rather than put obstacles in place forcing customers to take very specific steps not to stay with VMHalf speed hero
Hello I've been running into a strange issue that I just can't seem to figure out, so I thought I’d share it here to see if anyone has come across something similar or has any advice. I’d really appreciate any help or insights! Networking Kit: VM Home Hub 4 in Modem Mode. Asus RT-AX92U is Primary connected to the VM Hub via Cat6 (provided by VM), from Port 1 on the hub to the WAN port on the router. Asus RT-AX92U Secondary is connected to the primary router via a mesh network setup. Networking Setup and Issue: I’m experiencing significant speed loss between my Virgin Media Hub and my router. Here’s what I’ve tested so far: When I plug a wired connection directly into Port 1 on the VM Hub, I get speeds over 1 Gbps, so the external connection appears solid. When I run a speed test through the router, even using a wired connection, I only see about half that speed. Wi-Fi performance is also capped (as expected to some degree), but still lower than it should be. What I’ve tried: Swapping Ethernet cables (Cat6). Changing ports on both the VM Hub and the router. Rebooting all devices. Despite all of this, I consistently lose around 50 percent of my available speed between the VM Hub and the router. Any ideas on what could be causing the bottleneck? This isn’t a new issue. It’s been happening for a while now, and I’m honestly just fed up with it.
