Recent Content
NE34 Intermittent Loss For 3 Days
My family and I work from home and cannot work due to this issue that's now into day 4. As you can imagine we're very frustrated and would like it fixed asap! Can anyone at VM give me any information/updates on the issue please? I've had to quickly log in here to post this whilst it's active!
Faults Department
Hello I was given a number 0333 000 5925 by the retentions department to contact the faults department regarding ordering some WiFi pods. This number seems to be more for reporting faults outside the home eg street cabinets and utilities cutting through cables. Does anyone know if this is the correct number and I should just pick an option to speak to someone Many thanksProblems with forum
I have had problems accessing the forum over the last two days; I find myself now able to access posts. My ID stated that I "didn't exist", nor could I access anything on the forum. I went surfing the forum in circles, Under the settings section there are 12 different IP addresses (some internal beginning with 10, others with 81, 82 and one 193). This leads me to think (ask) of the following: has the forum been hacked? is there a data breach? have I done something wrong or posted stuff that is objectionable? (as mentioned elsewhere) a bug with CloudFlare (as I get the occasional 502 bad gateway error)? is it bugs or errors in the forum software? is it a Windows problem? am I being stupid? all/none of the above. If it were bugs or errors in the software, I presume they have now been fixed as I can now make posts again. Any comments, help etc are welcome. Cheers.How do I update my Hub and Pod on My VM?
I got a replacement for my hub, as the old one wasn’t working. But I can’t access the hub or the wifi pod on the my vm connect app. Additionally the wifi pod isn’t picking up the new pod. How can I register them? The problem is that the wifi pod also doesn’t have the wps buttonAction needed: We are closing your email account
Dear All, This again. Both of my virgin.net email addresses received an email informing me... "As you no longer have Virgin Media services, your Virgin Media email address will become inactive. We’ll close your Virgin Media email account in 30 days on 5 July 2025, which means you won’t be able to access your inbox after that and the contents of your account will be removed and permanently deleted." I went through this in October last year, see Email account closure | Virgin Media Community - 5575366 and Virgin.net email addresses Blocked | Virgin Media Community - 5591660 As stated above, I have been an uninterrupted virgin.net / ntlworld.com / virginmedia.com customer since January 1997. Will somebody at Virgin Media please make a formal association between my legacy virgin.net and ntlworld.com addresses and my current Virgin Media account? I am still paying a three figure sum every month for Virgin Media services I am being told I no longer have. I regained access to my virgin.net mail boxes last October by resetting their passwords and hoped this wouldn't be an issue again. I still make minimal use of the mail server space allocated by using a POP3 connection and Outlook365. Thank you.
