Flex subscriptions dont work
I have been with Virgin for 13 years and never have I encountered such poor / non existent customer services! I signed up for Sky Sports during the £18.75 a month offer. But it has not activated. Customer services tell me they cant add it, as it needs to be done my end. But when I try to add the subscription I just get an error messages. The stream service is abysmal. Online chat keeps kicking me out. Then the bot comes back to ask the same stupid questions. No reply from my online complaint 2 weeks ago. Telephone support hang up on me and dont call back I was asked to send proof of my offer to narender bhatt at the virgin email address which I did, and still no reply!! Truly shocking experience. Looks like ill be missing the start to the F1 season!!Won’t let me add Premier Sports
Hi, I’m looking at adding Premier Sports via the subscriptions app but it keeps coming up with an error and diverting me to my online account. However, I cannot add it via my online account either. The odd thing is that if I wanted to add another standalone channel such as Racing TV or MUTV, it will let me do it via the subscriptions app! It amazes me with VM on how difficult they make it to change your package in comparison to other providers. Is or has anyone else experienced this? ThanksVirgin Media Netflix subscription
In February 2024 we moved into temporary accommodation and took the Virgin service with us. This included the Ultimate TV bundle that threw in a Virgin payment of Netflix subscription. The move was very efficient and all services work straight away - apart from Netflix, which took 7 weeks to resolve following various 5 day guarantees and calls with IT team and complaint team etc. I believe it was resolved when a new activation email was sent out. With a building works now finished we have moved back and again all has gone well.... ... except the Netflix subscription! Two emails. One from Netflix stating payment method needs updating and one from Virgin Media stating Netflix subscription has been suspended. How do I resolve as the phone options heads down many paths that never seem to lead to relevant advice as do the clever BOTS. Any advice greatly appreciated.