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Stevomac1986's avatar
Stevomac1986
On our wavelength
7 months ago

Won’t let me add Premier Sports

Hi,

I’m looking at adding Premier Sports via the subscriptions app but it keeps coming up with an error and diverting me to my online account. However, I cannot add it via my online account either.

The odd thing is that if I wanted to add another standalone channel such as Racing TV or MUTV, it will let me do it via the subscriptions app!

It amazes me with VM on how difficult they make it to change your package in comparison to other providers.

Is or has anyone else experienced this?

Thanks

issues
premier sports
subscription

7 Replies

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  • Martin_N's avatar
    Martin_N
    Icon for Forum Team rankForum Team
    7 months ago

    Hi Stevomac1986,

    Thank you for your post. We're sorry to hear you#re unable to add on premier sports. 

    To confirm, have you been able via different web browsers for adding it via your online account?

    ^Martin

    • Stevomac1986's avatar
      Stevomac1986
      On our wavelength
      7 months ago

      Hi Martin,

      I usually find that when I log into the website, it directs me to the online chat service whenever I want to make any changes to my package.

      I usually have more success when I go through the subscriptions app on the 360 box (apart from this instance).

      Thanks 

      • David_Bn's avatar
        David_Bn
        Icon for Forum Team rankForum Team
        7 months ago

        Hi Stevomac1986, thanks for coming back to us.

        Can you please confirm if you've attempted to subscribe to the channel by going via the channel number, to see if this allows you access?

        Thanks

        David_Bn

  • hughburden's avatar
    hughburden
    Tuning in
    5 months ago

    Absolutely. Do you get that dreaded depression when you think I've got to try & login & find an answer at Virgin.