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Prso9's avatar
Prso9
Dialled in
6 months ago

EPG not updated on Premier Sports

Hi,

So for the month of August, we are getting Premier Sports for free.  Have just checked the schedule and the Rangers Match tonight is not showing, or VM hasn't updated the schedule?

Below is screenshot of Premier Sports website, the Virgin TV control app and also a photo of the schedule from my TV.

  • Hi Prso9 

    The EPG has updated on my 360 to show the Rangers match (screenshot below)

    It's possible that your V6 hasn't had a callback from the local head end yet.  The V6 generally updates every 6 hours or so.  

    Go to Home > Help & Settings > Settings > Network connection on your V6 box, on click on “Connect to Virgin Media service” which should update the EPG, but it may take 10 minutes or so to repopulate - you can continue watching your programs whilst doing his.

  • newapollo's avatar
    newapollo
    Very Insightful Person

    Hi Prso9 

    The EPG has updated on my 360 to show the Rangers match (screenshot below)

    It's possible that your V6 hasn't had a callback from the local head end yet.  The V6 generally updates every 6 hours or so.  

    Go to Home > Help & Settings > Settings > Network connection on your V6 box, on click on “Connect to Virgin Media service” which should update the EPG, but it may take 10 minutes or so to repopulate - you can continue watching your programs whilst doing his.

    • Prso9's avatar
      Prso9
      Dialled in

      Thanks newapollo, I'll give that a go