Joining the list of users with email issues
20 years on same email address and also had no access to my ntlworld email via web, outlook or other phone app, which is my main email for everything. Called the helpline, eventually got thrugh the bot, spoke to a human and 'its a known issue we're working to fix it as a priority' that was over 24hours ago, no further contact or update. Is there any update or guidance on how to resolve this?WiFi Booster Catch22
I have recently joined VM with a 1 gig volt plan. I have no WiFi signal at all in part of my house, so can't use the Connect app to do a speed test. When I contact Virgin to request the WiFi booster I am entitled to, I get asked to provide a screenshot of the Connect app showing poor speed. I of course can't do that because I have no signal at all, so that ends the conversation. I did get 2 engineers turn up and they said my problem was obvious and they'd put notes on the system to support my request. However, on contacting Virgin yet again I was told to supply a screenshot of the app. I ended up sending one from elsewhere in the house which showed an excellent connection because that was the best I could do. That was a couple of weeks ago now and still no booster, I presume because someone looked at the screenshot and said I didn't need the booster. What am I supposed to do here?360 box - audio sometimes drops out from sound bar (HDMI ARC)
I have a Hisense TV, Samsung HW-Q60T sound bar and new Virgin 360 box. All works well but occasionally (like 2 or 3 times during the evening) the sound switches from coming out of my sound bar and reverts to coming out of my TV speakers (with a message on my screen saying ARC device has been disconnected). If I switch the sound bar OFF and then switch it back ON again then all is ok again and audio comes out of my sound bar (at least for a while, anyway). This didn't happen when I had the Tivo box and has only just started doing this since getting the new 360 box. I have not changed the way the 3 units are connected together with cables, that is still the same: TV to sound bar using HDMI ARC to HDMI ARC sockets. TV to Virgin 360 box using HDMI to HDMI sockets. I'm not very savvy when it comes to this new way of connecting various devices together but conclude that it must be some software issue or a settings issue but have tried various settings and nothing seems to make any difference. The sound still drops out now and again. Can anyone help? What am I doing wrong?