Forum Discussion

Moogera's avatar
Moogera
Up to speed
9 days ago

Received new WiFi pod but connect app shows some strange readings.

Hi all ,I received a replacement WiFi pod which connected pretty quickly with the connect app reporting the " connection is good " ,in my devices and Network there's a list of 4 pods " not connected" . 

I have only had 1 pod which was replaced last week .

Also the WiFi speed is high in comparison to the other pod ,I never had a WiFi speed above 32 with the other pod installed yet this one gives a reading of 362 Mbps ,Broadband 382Mbps 

I'm curious to know why 4 pods are listed as not connected and why the speed is huge at 362 ? 

Thanks 

  • Vikki_M's avatar
    Vikki_M
    Forum Team
    7 days ago

    Hi Moogera,

    Thanks for your post and welcome to our community.

    We'd need some further information from you please to check why there may be 4 pods showing as not connected.

    I'll send you a private message now, please look out for the envelope in the top right of the page. 

    It's great to hear the WiFi speed has improved 😊Once in the private message, I can check if this is a different model etc.

    Please pop back to me via private message when you can. 

     

  • Moogera's avatar
    Moogera
    Up to speed
    5 days ago

    Hi have been unable to send pm there's a pop up saying the maximum amount of messages has been sent