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Moogera's avatar
Moogera
Up to speed
2 months ago
Solved

Received new WiFi pod but connect app shows some strange readings.

Hi all ,I received a replacement WiFi pod which connected pretty quickly with the connect app reporting the " connection is good " ,in my devices and Network there's a list of 4 pods " not connected" . 

I have only had 1 pod which was replaced last week .

Also the WiFi speed is high in comparison to the other pod ,I never had a WiFi speed above 32 with the other pod installed yet this one gives a reading of 362 Mbps ,Broadband 382Mbps 

I'm curious to know why 4 pods are listed as not connected and why the speed is huge at 362 ? 

Thanks 

solved
  • Vikki_M's avatar
    Vikki_M
    2 months ago

    Hi Moogera,

    Thanks for your post and welcome to our community.

    We'd need some further information from you please to check why there may be 4 pods showing as not connected.

    I'll send you a private message now, please look out for the envelope in the top right of the page. 

    It's great to hear the WiFi speed has improved 😊Once in the private message, I can check if this is a different model etc.

    Please pop back to me via private message when you can. 

     

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  • Vikki_M's avatar
    Vikki_M
    Icon for Forum Team rankForum Team
    2 months ago

    Hi Moogera,

    Thanks for your post and welcome to our community.

    We'd need some further information from you please to check why there may be 4 pods showing as not connected.

    I'll send you a private message now, please look out for the envelope in the top right of the page. 

    It's great to hear the WiFi speed has improved 😊Once in the private message, I can check if this is a different model etc.

    Please pop back to me via private message when you can. 

     

  • Moogera's avatar
    Moogera
    Up to speed
    2 months ago

    Hi have been unable to send pm there's a pop up saying the maximum amount of messages has been sent 

  • Vikki_M's avatar
    Vikki_M
    Icon for Forum Team rankForum Team
    2 months ago

    Hi Moogera,

    Thank you for joining me in a private message.
    I'm happy we were able to reach a resolution together 😊
    If you have any further questions or concerns, please pop back to us here on the community forums and we'd be happy to help.
    Take care.