Forum Discussion

Robifumi's avatar
Robifumi
Tuning in
14 days ago

Joining the list of users with email issues

20 years on same email address and also had no access to my ntlworld email via web, outlook or other phone app, which is my main email for everything. Called the helpline, eventually got thrugh the bot, spoke to a human and 'its a known issue we're working to fix it as a priority' that was over 24hours ago, no further contact or update. Is there any update or guidance on how to resolve this? 

solved

5 Replies

  • MarkyUE's avatar
    MarkyUE
    Just browsing
    13 days ago

    Nothing to add other than two similar phone calls due to the same issue, both with the same statement.

  • Tom_W1's avatar
    Tom_W1
    Icon for Forum Team rankForum Team
    12 days ago

    Hi Robifumi thanks for your post although we're sorry to hear of the concerns you've raised here regarding the email address.

    Can you advise what error message you're receiving when attempting to use your email address? 

  • Rich_A500's avatar
    Rich_A500
    On our wavelength
    12 days ago

    Same. Please can you sort it out as my webpage is linked to this address and is coming up for renewal.

  • Robifumi's avatar
    Robifumi
    Tuning in
    12 days ago

    Problem solved

    1. login to your new Virgin/O2 account https://www.virginmediao2.co.uk
    2. Go to 'Manage your products' and click on the verification email that should arrive asap
    3. Go to 'Manage email app password' this is now working and should bring up the password to use for Outlook and other email apps
    4. Enter the password on your apps and all should work fine

    Mine was an NTLWORLD email and its now working again 

    • Robert_P's avatar
      Robert_P
      Icon for Forum Team rankForum Team
      11 days ago

      Thanks for the update and glad to hear the steps above have helped resolve the issue.