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NonVMcustomer's avatar
NonVMcustomer
Tuning in
22 days ago
Solved

Joining Virgin Media

When I moved into my current property just under 10 years ago the internal Virgin media equipment was missing. There is simply a sever in the internal lounge wall where the cable came through, despite the previous homeowner using Virgin media. 

I have stayed with broadband providers who use Openreach since moving into the property.

If I was to switch to Virgin media would there be a damaged equipment charge?

  • Lee_R's avatar
    Lee_R
    21 days ago

    Hi NonVMcustomer thanks for posting and welcome back to our community.

    If you were to take out a deal with ourselves, I would recommend ensuring that the team are aware there's no way of connecting the equipment and would therefore require an engineer to attend. And you would not be charged on top of any agreed fees you may make. For example, activation/installation fees.

    Regards

    Lee_R

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  • goslow's avatar
    goslow
    Alessandro Volta
    22 days ago

    No (not directly) but you would need to make sure you book a technician visit for the installation (which may cost) to replace the missing cables and wall boxes.

    VM will know there was a previous VM service at the address and may try to send out a 'Quick Start' kit (i.e. just send you the equipment for you to connect yourself) which you won't be able to do without any service cables.

    If VM sends a Quick Start kit, and you cannot connect because of a fault, then the tech visit should be at no cost but there will be a delay between you receiving the kit and having to wait for a tech to come afterwards.

    • goslow's avatar
      goslow
      Alessandro Volta
      22 days ago

      Current no setup fee is a 'promotion' so may be time dependent as to when the OP decides to join VM as to whether booking a tech in advance costs or not

      The legal stuff - No setup fee

      This promotion means you won’t pay the usual setup fee of £35. No setup fee is available on all bundles, broadband & phone, and broadband only packages. If you can set up using a QuickStart self-install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service.

      Outside of the promotion, they may have to pay a fee of £35 to get a tech out because the previous occupier chopped the VM cables (which is a sort of indirect 'damaged equipment charge')

      (assumes they might want to prioritise the possibility of a quicker and easier installation by booking a tech first of all over the possibility of a failed Quick Start, a delay waiting for a free VM tech visit and the dubious possibility of maybe getting some compo)

  • Lee_R's avatar
    Lee_R
    Icon for Forum Team rankForum Team
    21 days ago

    Hi NonVMcustomer thanks for posting and welcome back to our community.

    If you were to take out a deal with ourselves, I would recommend ensuring that the team are aware there's no way of connecting the equipment and would therefore require an engineer to attend. And you would not be charged on top of any agreed fees you may make. For example, activation/installation fees.

    Regards

    Lee_R