Intermittent Signal
I pay for 500mbps download speed and 50mbps upload. I use an ethernet cable from the modem/router to my pc. I've been having issue with the upload speeds not being what they should be at RANDOM times throughout the day. But what is is going on here? Originally, I thought the speed drops past 8pm randomly but no it was throughout whole afternoon one day. Every speed testing I've done has always been different. I just tested again.. It's not 50mbps upload but it's not unsuable??? So why do I lag so much and have ridiculously high ping in games and calls. Ping spikes to 500-1000ms back down and up and it's stable throughout random times in the day. It's not just one game its all games. Testing on my phone and the uploads are the same download speed is less but I use my PC more. This is a screenshot I took one night 15/05/2025 What I've tried: I had an engineer come say he didn't see anything unusual because he didn't see any logs where my upload speed drops... Said he couldn't do anything, gave me his phone number said he would contact me back to see if it was on virgin media's side but hasn't contacted me since and its been 6 days and I even tried contacting him on the number he gave and no response. Called virgin after and they suggested I do factory reset. It was 50mbps upload after the factory for a bit then it just went back down.. So that didn't do anything. They told me if that didn't work they would send me a new router. Live chatted with someone told them everything and they just sent another engineer.. Told them about me realising that there are T3 Timeouts on Channel 5 (if that had anything to do with it) The 19 timeouts racked to 25 the day after this screenshot where the engineer had visited. Engineer told me they cleaned the cables . Told me it's rare but it might be feedback coming back into the router from my ethernet cable. Just checked again and my channel 5 T3 Timeouts is now 1 after they visited. I was getting 50mbps for a bit after the engineer left its down again.. Internet sometimes feels slow when I'm just browsing and loading links. I don't understand it all too well.. But all I know is that my ping is ridiculously high and low in games and when I have 50mbps upload that is never an issue and it is more stable. It's not just ping it's calls, streaming my screen to friends in call too. It NEVER used to be like this!! It's been happening for nearly a month. My upload speed can say 0 mbps but I can still upload a file. I see it going 0 to 3 to 4 to 9 . It's all over the place. I'm really lost. I didn't end up recieving a new router but that is my last hope. Another thing I was worried about if it was my computer itself, because nobody in my house uses the internet as much as I do and on mobiles it's not that noticeable unless you tried to play a game on mobile. Uploading files is slow but bearable. I've tested my ping on my computer with cmd, everything looks fine. My applications arent even using a lot of upload speed they don't even require that much. I even purchased a new ethernet cable but that didn't change anything. I also decided to test for bufferfloat. Thinking of buying a router now but im worried that will not solve my issues. I'm really confused and need help.
Having issues every day since being upgraded to a SH5
As above, recently got upgraded to a SH5 from a 3 - now I'm having issues every day with it - the connection will randomly drop out on the incoming side once or twice a day, with a lot of post-RS errors (it's often much, much higher than these which are the current ones): The wifi is terrible too - it'll often drop the 5ghz network completely and everything will drop back to the 2.4ghz network, sometimes everything reconnects, other times nothing will work until I change the channel back and forth on the router and let it all come back up (even worse, the channel changing bug where it won't change channel unless you also change channel width and then change it back, is STILL there in the software and that's a bug I reported probably 4-5 YEARS ago, come on, really?!) Didn't have any issues with the SH3 like this, possibly a faulty SH5? Anyone had similar issues? I'm also getting awful speed drops, even when the errors on the incoming side stop accumulating, I'll have maybe 60mbps download speed, instead of 1000, and nothing will fix it bar power cycling the router.Gig1 only hitting 250mbps
Hello, I had my gig1 package installed yesterday, was told that i should get anywhere between 400mbps and 700mbps via wifi by my engineer. It has not gone above 250 even when next to the router and frequently im getting performance as low as 40mbps. Any time I contact via livechat they effectively tell me that everything is fine even when i hit an all time low of 6mbps. Failing this I'm told to wait 48 hours as if that will magically do something. Realistically should I just cancel before I'm locked into £45 for speeds that only sometimes hit a quarter of their advertised rating. I'm aware that I'm not going to see the highest speeds without ethernet but this feels like I've been conned.
Needs help resetting Pods
Hi there, I recently upgraded my Wi-Fi from 500mbs to 1gbs. So, they sent me a new hub5 to replace my hub3. And so, my Wi-Fi pods now need reset so that they can work with the new hub. Simple enough you would imagine. However, this is virgin. Twice now I have been told (once through the phone line, and once through WhatsApp) that I will get an engineer call me back within 24 hours. But I was lied to both times, and no one called back. Does anyone have a clue how to get these Wi-Fi pods to work with my new hub? Also, I'm paying for 1gbs, but my speeds are more like 650mbs, on my hub3 my speeds world usually be around 560mbs. So, it's not really much faster at all.
