Refund cheque not received
After disconnecting my services I was meant to be refunded for an extra month I had been charged for. I spoke with Virgin Media and they said they sent a cheque to my address, I never received this cheque. They then said they couldn’t do anything because their system says the cheque has been cashed. I’m not sure how this could be possible as the cheque never reached me - they said I should check with my local post office if they know who received it as they don’t have this information, but neither does my local post office. Is there anything I can do to get my refund?Being charged for disconnected services
Hello.... So we disconnected all our services except for broadband. The following month I got walloped for about £179... (I cant remember the exact amount but it was something exorbitant along those lines). At no point was I informed that there would be charges if I reduced my services..... Anyway, after countless attempts on the phone, I finally managed to speak to someone sensible who escalated the call. To be fair, the next lady I spoke to was superb and immediately cancelled the invoice and put a note in the system that the charges shouldn't have applied. All well and dandy. Well, that was until I checked my bank statement and saw that Virgin have have again 'extracted' £179.01. The most infuriating bit is that I dont believe their automated phone system allows for this issue to be addressed? At least I couldnt find it. I tried using their live chat service at which point I was redirected to whatsapp, but I am yet to hear back from anyone. In addition to this, I have just checked the contract and it says: services will be billed initially at £43 per month, and then from month 19 I will be billed £72 pcm. Well we must have fast-tracked to month 19 and beyond because my direct debit is paying VM £77 pcm since the new contract! Outline of contract - please enlighten me if I have missed something? Can someone please sort out this out? I'll be having a word with my bank in the morning regardless. I dont see how this is acceptable in any way. Regards Someone who doesnt want to pay £179Downgraded but still being charged full amount - Frustrated !!!
I recently down grade from Full TV, Phone and Broadband, down to broadband only. I paid £128 and due to hard times wanted to reduce bill. However whilst the online tool showed a new revised bill of £60 for Broadband only, Virgin Media have still taken £128 for November. I have tried to call in and got point to the online site, but kept getting an "ooops our fault" phone in.. Going round and round in circles and want t5o know how I get a refund for our over payment. What's the best number to call, as no one wants to help, just sell me upgrades....Virgin Media kept sending me false bills and ruined my credit report!
I had a nightmare with Virgin Media trying to close my account and get back my money for over one year in 2019 to 2020. I terminated my contract with Virgin Media by phone on April 20, 2019. But instead of closing my account as they should have, they left it open and continue to deduct monthly payment from my bank account using Direct Debit for another 3 months(total of £105). I cancelled the Direct Debit in July and raised multiple complaints on July 18, Sep 04, Nov 22, Dec 03, and Dec 10. Every time after a long waiting and explaining to a different operator, he/she would apologised and acknowledge the mysterious error that they can’t explain and promised to terminate and refund my account immediately, which never happened. On Jan 3, 2020, I received another email from Virgin Media asking me to pay a bill of £128.34. So decided to raised a complaint to CEDR. (case no: 588054). It wasn’t really a dispute, as both VM and I agreed that my account should have been closed long ago and the £105 to be refunded. The problem is they never executed it. On Feb 14, 2020, I accepted Virgin’s settlement offer to close my account and refund £105 that it deduced from me after my account should have been terminated. However, Virgin Media did the “promise something but do the opposite” trick again. This time it even hired a collections company to send me a letter asking me to pay £92.09 on March 19, 2020. After re-opening the CEDR complaint again and many hours wasted in explaining, I received the refund cheque of £105 from Virgin Media in May. I thought this torment had ended there. But in 2023 I did a credit check and found that Virgin Media had stained my credit report for 3 months arrear of the bill that was generated completely by their mistake. This is outrageous! I would like to request VM to take off my arrear history immediately and apologise to me.
