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JasonB's avatar
JasonB
On our wavelength
2 days ago

Account closed but been billed in full for the next month

Hello,

I decided after 20+ years with VM to move to an alternative broadband provider via the One Touch Switching process. 

Our new FTTP service was provisioned on Thursday 24th April and our VM Services were disconnected at that point.

I've checked my account status online, only to find that I've been billed a full month (at @ £198) for services I can no longer use that cover the period 22nd April to 21st May.  Payment will apparently be taken on the 13th May.

Is this correct as I believed that because the bill is paid in advance each month, that I would be required to pay a pro-rata amount to cover the start of the new billing period up to and including the 24th April (2 days essentially), but not anything beyond that date.  Am I misunderstanding the process here?

I am still in possession of the VM equipment as the return box hasn't arrived yet.  Could this be a reason why I've been billed a month in advance for services I clearly won't be able to use?

Regards,

JasonB

billing
closing account
refund

1 Reply

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  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    2 days ago

    Hello JasonB 

    Thanks for posting and welcome back to the community. We're sorry you've left us and also that you've got a billing query with the last bill.

    I'll send you a PM now to assist further.

    Best wishes.