Forum Discussion

claudia77's avatar
claudia77
Joining in
14 days ago

Refund cheque not received

After disconnecting my services I was meant to be refunded for an extra month I had been charged for. 

I spoke with Virgin Media and they said they sent a cheque to my address, I never received this cheque. They then said they couldn’t do anything because their system says the cheque has been cashed. I’m not sure how this could be possible as the cheque never reached me - they said I should check with my local post office if they know who received it as they don’t have this information, but neither does my local post office.

Is there anything I can do to get my refund?

cheque issues
disconnnect
refund
  • Robert_P's avatar
    Robert_P
    Forum Team
    13 days ago

    Hello claudia77,

     

    Sorry to hear with your cheque for the refund and the problems around it being cashed, we appreciate you raising this via the forums.

     

    As you have already been advised, if a cheque is sent and shows as being confirmed as cashed, we are unable to request this be sent again. Were the team able to give any more information on when or where this was cashed?

     

     

    • claudia77's avatar
      claudia77
      Joining in
      6 days ago

      Hi Robert,

      Thanks for getting back to me. I’ve reviewed my accounts and realised that I think your colleague was referring to a cheque that was sent LAST year (I was being charged double for an O2 sim that was meant to be included in my plan and received a cheque refund for it).

      In my conversation the agent referred to a cheque sent on 17th January but that’s when it was sent LAST year so I think he might have not checked the year… this would mean no refund has actually been triggered in relation to disconnecting my services. 

      Is this something that could be looked into?

      Thanks:)

      • Robert_P's avatar
        Robert_P
        Forum Team
        5 days ago

        Of course, claudia77. I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.