Forum Discussion

RedPanda22's avatar
RedPanda22
Joining in
10 days ago

Being charged for disconnected services

Hello....

So we disconnected all our services except for broadband. The following month I got walloped for about £179... (I cant remember the exact amount but it was something exorbitant along those lines). At no point was I informed that there would be charges if I reduced my services.....

Anyway, after countless attempts on the phone, I finally managed to speak to someone sensible who escalated the call. To be fair, the next lady I spoke to was superb and immediately cancelled the invoice and put a note in the system that the charges shouldn't have applied.

All well and dandy.

Well, that was until I checked my bank statement and saw that Virgin have have again 'extracted' £179.01. The most infuriating bit is that I dont believe their automated phone system allows for this issue to be addressed? At least I couldnt find it. I tried using their live chat service at which point I was redirected to whatsapp, but I am yet to hear back from anyone.

In addition to this, I have just checked the contract and it says: services will be billed initially at £43 per month, and then from month 19 I will be billed £72 pcm. Well we must have fast-tracked to month 19 and beyond because my direct debit is paying VM £77 pcm since the new contract!

Outline of contract - please enlighten me if I have missed something?



Can someone please sort out this out?

I'll be having a word with my bank in the morning regardless. I dont see how this is acceptable in any way.

Regards
Someone who doesnt want to pay £179

bills
contract
refund
  • Kath_P's avatar
    Kath_P
    Forum Team
    10 days ago

    Hi RedPanda22, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear there have been some issues since making changes to your package. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security. 

    I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

    Many thanks,