Service Wrongly Disconnected – Still No Reconnection
Hi Virgin Media team,
I’m reaching out here as I’ve had no success resolving this through WhatsApp or phone support.
My broadband account (No. REMOVED) was wrongly disconnected on 31 May — seemingly due to a mix-up with my former downstairs neighbour. We both lived at [REMOVED] — I’m in the main (upper) flat, he was in the basement and recently moved. It appears Virgin closed my account in error, thinking I was the one who had left.
Since then:
- I’ve raised a formal complaint (ref: C-3105xxxxxx)
- Spoken to multiple agents and was assured reconnection within 24 hours
- Been told repeatedly that my service “should go live anytime”
- Yet still no broadband, no email confirmation, no progress
This is now a clear breach of contract, caused by a Virgin Media error. I’m simply asking for my service to be restored under my original contract, with no fees, no changes, and appropriate compensation for the downtime and distress.
Please escalate this to someone in provisioning or the CEO team if needed — I’ve been more than patient. It’s a straightforward fix: reconnect the service, and sort out the admin later.
Thanks,
Peter [REMOVED]
[Mod - personal information removed from post]
Good job Akua
