Disconnect early left without no service.

I cancelled my contract on 19th October 23, giving 30 day notice, I was disconnected from all of my package on 30th October 23, phone,TV and broadband. I called and up several times explaining I was still on contract until middle November 23. The crap person on the phone could only say that because I was transferring my number yo to sky that I had lost all of my package. I asked speak to some higher up but was told that this couldn't be done and I was now fully disconnected. But if I wanted to reconnect I could take out a new 18 month contract. On  my second attempt to explain on char was that my mother who lives with me has a pendent alarm which needed a phone line, that person said there was nothing they could do. To my surprise a relieved a phone about 1hr later stating that I had contacted them about getting broadband and TV., I was gob smacked. Virgin have the worst and unhelpful customer services will never use them again.