Andy1966uk
2 months agoTuning in
Downgraded but still being charged full amount - Frustrated !!!
I recently down grade from Full TV, Phone and Broadband, down to broadband only. I paid £128 and due to hard times wanted to reduce bill.
However whilst the online tool showed a new revised bill of £60 for Broadband only, Virgin Media have still taken £128 for November. I have tried to call in and got point to the online site, but kept getting an "ooops our fault" phone in.. Going round and round in circles and want t5o know how I get a refund for our over payment. What's the best number to call, as no one wants to help, just sell me upgrades....