Forum Discussion

Andy1966uk's avatar
Andy1966uk
Tuning in
2 months ago

Downgraded but still being charged full amount - Frustrated !!!

I recently down grade from Full TV, Phone and Broadband, down to broadband only. I paid £128 and due to hard times wanted to reduce bill. However whilst the online tool showed a new revised bill of ...
overpayment
refund
Daniel_Et's avatar
Daniel_Et
Forum Team
2 months ago

Hi Andy1966uk,

We've just spotted that you have already responded.

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel