Seeminlgy locked out of account?
Hello, I went to check my e mail this morning as I do every morning and for some reason I was logged out of my account, it's always logged in and has never randomly logged out before. I went to sign back in but the passwords I tried didn't work so I clicked on 'forgotten password', I put in my email (which is an @ntlworld.com e mail), date of birth & answer to my security question, double and triple checked everything is correct but it constantly tells me something is wrong and I can't change my password. All of the info is 100% correct so I'm at a loss of how I can get back into my account? So currently have no access to my e mail or VM account. Has anyone had the same issue and been able to fix it or could someone provide some help? TIA!Resetting Password or recovery email address on secondary account
We have been trying to reset the password on my son’s @ntlworld.com account very unsuccessfully. We have tried the “verify another way” and the verification email is one that we don’t recognise and therefore have no access to. Having spent over an hour on the phone again today being passed around various departments there still seems to be no one that can correct what could be a fraudulent verification email in an attempt to block my son’s access to his email! We have tried recovery codes and they haven’t worked, it has been escalated (again) to the “IT Department” Has anyone else got any suggestions??NTLWORD PASSWORD
Dear VM Team I am unable to log into my very old ntlworld account and cannot remember the password. As with others it suddenly asked for my password. I have a new media broadband account, however this is not linked to the old email address as I use a gmail account for this so cannot create a new password. I have no access to the ntlworld account - are you able to reset this for me please and am I able to divert and possibly delete the account so this doesn't happen again? Many thanks.VIRGIN ON THE RIDICULOUS
What on earth ARE you doing VIRGIN? Your EMail system is in total disarray! We have three laptops, all up to date on Windows 11 and all using Outlook to access. Each one is now suddenly treating the connection very differently! Only one is now working to a virginmedia mail address, so forget it being only a legacy address issue. That one also still currently works to a very busy ntlworld address used for Freeware user contact. The other two have totally differing actions from the same virginmedia address, one now telling me there is unread mail, but not displaying it on Outlook OR online web access. This does not include one ntlworld connection severed without warning a year ago now, Despite numerous requests, NO help given, NOTHING offered. This was my wife's account used for extensive volunteer work, inc elderly and disabled people access. Killed stone dead without warning. It took months to get an alternative EMail system working elsewhere as many mail recipients just could not cope with the no warning sudden loss of all comms. SO, from other posts here and elsewhere numerous people are increasingly experiencing this sort of disaster from VIRGIN. Well, there IS a next stage if this unhelpful lack of action continues, and that is to go VERY public. Virgin customers might like to be aware that I have in another location due no cable available have SKY inc SKY EMail. Its been faultless.
Temporarily blacklisted IP Address
My Ntlworld email stopped arriving. At the same time my wife's email stopped. Both said that the passwords were invalid. We changed our passwords - my wife had to move to a VMo2 ID. We generated APP passwords and put them in - no change. I rang help desk in India - they said that the problem is that they do not support NTLWORLD addresses any more. I said that was amazing and asked for it to be escalated. The assistant arranged for me to to be called by his supervisor the following day (Sunday) at 9 to 9:30. Then I noticed on my Macbook i had a different message - Temporary blacklisted IP Address. I checked on this forum and found that I could access my mail by using my iPhone as a hotspot and it worked. I could also access the email via the browser. No supervisor rang between 9 and 9:30, so I rang at 10, to find it hasn't been escalated. I was asked to clear browser cache/ reboot the router etc. etc. I then asked to be escalated to their supervisor, who again said they could not help as support has been dropped for NTLWORLD Addresses. He said they had been told that the domain had been turned off and this means that no emails will get through any more. I filled in a security report and forwarded it to the VM security team. I want to know what the "suspicious activity" was and asked that they lift the blacklist. This is the third time this has happened admittedly the last time was two years ago, when my solicitor sent me a message that was encrypted internally.
NTLworld email not recognising password started today
It looks like others have similar problems. My NTLworld email account is not accepting my password on my Android phone or Windows pc. Attempting to log onto Virgin media does no accept even my email address for login. Something has clearly gone wrong, and I'd prefer not starting to attempt to get around this. Please advise what has happened?
