Reset NTL email sub account
Way back when NTL still existed, my parents used their email service to create accounts. My fathers email address was created and then he created a sub-account for my mother to use. However, now we need to reset the password for my mothers account but Virgin Media appears to have completely scrubbed the sub account features off the face of the earth. Calling the customer service line three times has gotten us no where as the help desk workers do not understand the problem at all. I was wondering if any forum staff had any advice to get this fixed as my mother has no access to her email. There used to be a sub account menu on the virgin media control panel to reset the passwords for these 'sub accounts' but, as mentioned previously, this doesn't seem to exist anymore. Any logical answers given for the birthday and security question also do not work. Can anyone help with this or are we screwed? Thanks.
Can't access my NTLWorld email and can't reset password
We have had ntlworld email accounts for 20 years. My wife took out the contract so mine is a secondary email account. Suddenly last week all my devices decided I needed to login again, but the password wasn't accepted. And the password reset didn't work. 20 years of work contacts and important emails are now stuck in that account. Virgin Media chat/help has been unhelpful. How can I reset the password and retrieve my valuable documents?Ntlworld email password change
Hello, I am trying to reset my email password - I have continued to use my original @ntlworld.com email from way back and have only ever had access to this email address through the Apple Mail app on my iPhone. Unfortunately, there was some kind of hacking incident and I really need to change my emails password. I have tried to access my mailbox through the Virgin Media online portal but this was met with an error message saying emails cannot be displayed. I have a number of very important emails that I cannot just stop using the account. I do not have a linked/related virgin media email account and know of no way to change my password. This email address is also the one I use to sign up to everything for and I have outstanding bookings and tickets etc attached to this account so not having access is a major issue. My question is, how do I go about changing my ntlworld password? I am reluctant to do anything until I have the process confirmed because of the hacked issue and potentially locking myself out entirely and losing everything. I’m aware that VM stopped supporting NTL World email addresses but I’m really hoping that you can help or guide me at the very least. Any help would be enormously appreciated.NTL account unusable
Hi, my parent's email account is inaccessible. I cannot log in for them using their outlook email app, and I cannot log in using the webpage from virgin media. The outlook application is providing the error message: 'Internet email - emailaddress@ntlworld.com Enter your username and password for the following server: Server: smtp.virginmedia.com Username: emailaddress@ntlworld.com Password: theirpassword ' When I use the webpage it will 'check details', then ask to enter password. The passwords are autofilled and are correct. It then provides this error message: 'Your email or password was incorrect. Please try again or go back to change your email.' I then attempt to reset the password using the function underneath. I receive the following: 'Please ensure you provide the email address you use to sign in to My Virgin Media' This is a reoccurring issue for them; I have to rectify this nearly every month. I would move their emails over to a better provider but unfortunately they have used this NTL account for nearly 30 years.Can’t access ntlworld email from secondary account
Hi there, For many years I’ve had an ntlworld email under my father’s Virgin Media account under a secondary account under his. I’ve since moved out and have my own Virgin Media account but still used my ntlworld email as my primary email. Last Tuesday my ntlworld emails stopped syncing on both my iPhone and MacBook and was giving an ‘incorrect password’ error every time I typed in the password I had down for the email account. I tried to sign in using the Virgin Media Mail page but was unable to; if I put in my ntlworld email as the login details it tells me I need to use the email address associated with the main My Virgin Media account. If I do this on my personal account the button on the My Virgin Media page that’s supposed to take me to my mail says ‘mail unavailable’ and gives me a walkthrough to access my emails, however this just sends me in circles still unable to access the ntlworld email. If I do this on my father’s account the email page shows his email inboxes but under ‘accounts’ it only shows his email addresses, with no way to see my ntlworld email or add it. Both of us seem to be missing things under our account settings that would potentially help; nowhere to add email accounts, no settings specifically regarding email accounts etc. We’ve both called Virgin Media a couple of times now and have got no further - all they suggest is changing the password but whenever I use the password they’ve changed it to it simply comes up with an ‘incorrect password’ error. I’m at my wits end and have had no access to my emails now for a week, and have important information and emails that I need to respond to. Please can someone advise, thank you.