REMOVEL OF VIRGIN CABLE AND BOX
Hi to who it may concern I recently joined virgin the install guys (cable pullers) have accessed my property and decided to drill in to it with out me being there and also had been asked by my nabour to ring me before hand thay have put it in the incorrect place and has now caused damage to my property customer services is shocking iv now asked 3x to remove it I have also cancelled the package as the customer service is shocking (2hr to talk to someone is a joke then thay don't action anything I'm hoping that some could arrange this cable to be removed and to be sorted asapHelp cancelling renewal.
Please can someone help me? I accepted a renewal offer sent to me via email entitled “same package, new price”. However, I’ve just received the pre-contract documents through and it is missing the second TV box I have currently, missing Netflix standard that I have currently, Disney + is randomly added with a note to say it will be billed as extra each month!?!? Can someone from Virgin Media help correct this please? Either by adding the correct services and removing the incorrect ones, or by helping me to cancel within the 14 day cooling off period?92Views0likes3CommentsRenewed Virgin contract but Service Change Receipt completely wrong.
I renewed my Virgin Media contract a few days ago. As part of this process I received Virgin Media Information Sheet which I was happy with however I have now received a Service Change Receipt with less services and increased costs. I have tried calling customer services however the only option I have there is to cancel my contract. I therefore have 2 questions. How do I attempt to sort this out? If I can't then, as I am within 14 days of receiving the contract, can I cancel the whole contract and find another supplier?18Views0likes0CommentsIncorrect Late Payment on Credit Report
Hi All, Recently tried to renew my mortgage and discovered that Virgin Media have added a late payment marker to my credit file, even though this payment was not late and I had previously been in discussion with Kath on this platform regarding this payment as it was higher then normal for that amount. I've checked my bank records and this was taken inline with my normal virgin media payments. This was in November 2023 and since then I've been declined for a credit card and my mortgage. This is greatly upsetting and is impacting me financially for something that is not my issue. I'd appericate this sorted as soon as possible. I've also emailed the complaint line and will be reaching out to anyone else in Virgin Media about this as its frankly unacceptable that this occured when the payment was not late as it was taken from my account at the same time as all other payments.1.9KViews0likes7Comments@virginmedia.com password suddenly incorrect
Good afternoon, I use the webmail to access my emails and there's an exclamation mark next to my virginmedia.com account. When I click on it, it says "The provided login data to access e-mail server imap.virginmedia.com seems to be wrong. Please correct them." however when I re-enter my password it tells me it can't update as it's incorrect. I removed the mailbox from the account settings, so I could cleanly re-enter the IMAP/SMTP settings etc, it says it can't add it (but adds it anyway) but then again when I click to expand the mailbox, I get the above error again. Editing the settings of the mailbox in the account then shows that it's not filled in! I've just gone back to the account settings and it's populated again but displays "The entered credential or authentication information does not work or are no longer accepted by provider. Please change them." Is there a wider issue here or have I somehow been hacked and had my password changed? Kind regards, ScottSolved2.5KViews1like9CommentsAdditional feature (18)
According to my bill I've spent £6.99 on said service on 24/04/2024 which I know is impossible as I was aboard on holiday at the time. Live chat are about as much use as a wet sponge and tell me I am liable for the charge when I don't understand how I can be as I was not at home and nobody had access to my house. Could someone from VM please take a look at this for me639Views0likes1Comment