Forum Discussion

khile's avatar
khile
On our wavelength
9 months ago

Additional feature (18)

According to my bill I've spent £6.99 on said service on 24/04/2024 which I know is impossible as I was aboard on holiday at the time.

Live chat are about as much use as a wet sponge and tell me I am liable for the charge when I don't understand how I can be as I was not at home and nobody had access to my house.

Could someone from VM please take a look at this for me

billing
incorrect
  • Vikki_M's avatar
    Vikki_M
    Forum Team
    9 months ago

    Hi khile

    Thanks for your post and welcome back to our community.

    I'm sorry to hear there is a dispute with your bill.

    I'll send you a private message now so I can look into this further for you.

    Please look out for the envelope in the top right of the page and pop back to me when you can.