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dakeyj's avatar
dakeyj
Tuning in
11 days ago

Renewed Virgin contract but Service Change Receipt completely wrong.

I renewed my Virgin Media contract a few days ago. As part of this process I received Virgin Media Information Sheet which I was happy with however I have now received a Service Change Receipt with less services and increased costs.

I have tried calling customer services however the only option I have there is to cancel my contract. I therefore have 2 questions.

  1. How do I attempt to sort this out?
  2. If I can't then, as I am within 14 days of receiving the contract,  can I cancel the whole contract and find another supplier?
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