Forum Discussion

Kristianlaff's avatar
Kristianlaff
Joining in
17 days ago

Help cancelling renewal.

Please can someone help me? I accepted a renewal offer sent to me via email entitled “same package, new price”. However, I’ve just received the pre-contract documents through and it is missing the second TV box I have currently, missing Netflix standard that I have currently, Disney + is randomly added with a note to say it will be billed as extra each month!?!?

Can someone from Virgin Media help correct this please? Either by adding the correct services and removing the incorrect ones, or by helping me to cancel within the 14 day cooling off period?

 

cancellation
contract
incorrect
renewal
  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    17 days ago

    Just another VM attempt at inertia selling.  Your only safe option is to cancel with 14 days - you might then get a revised offer.

    Beware of an offer to "look into this for you" which will cause a delay and drag you over the 14 days.

    • Kristianlaff's avatar
      Kristianlaff
      Joining in
      17 days ago

      Thanks. Given the wording of the renewal I’m intending to formally complain to Virgin Media and then to Ofcom and the Ombudsman, as I think it’s a deeply underhand practice. I only realised a couple of months ago that at my last renewal VM removed all my UHD channels.

      • Sabrina_B's avatar
        Sabrina_B
        Forum Team
        16 days ago

        Hi Kristianlaff 👋.

        Thanks for reaching out to us, sorry to hear the issues that you are facing with a package that was not correctly applied. So that we can assist you we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
         

        Thanks.
         

        Sabrina