Internet crashing multiple times a day.
Hello, a few months ago we upgraded our wifi to Virgin Media's 1.1gbps internet, everything was running smoothly until recently where we've noticed that the internet keeps crashing/dropping connection. Whilst this has only occurred a couple of times for me on my ethernet, mobile devices seem to be having a lot of trouble, I also noticed some errors in the network logs aswell as some potentially abnormal readings on the upstream/downstream channels, if there are any tech experts out there I'd appreciate some advice on what this issue might be.Internet dropping every few hours, lost packages, intermittent connection (few years already)
Dear Community, I would like to say thank you to anyone involved, and a big thank you for your time spent. I appreciate any work on this, especially since the issue began impacting me more when I started working from home occasionally. Also, online gaming become very frustrating. Problem: Internet dropping, lost packages, intermittent connection (a few years already) More info: It is happening on all devices, x2 wired PCs, and x2 laptops on wifi, and mobile phones. I have called Viring Media about it and they came and replaced my old hub with version 5 but still the same. I have been with Viring Media for the past 5 years and I noticed the issue about 3 years ago. The internet will work fine for a few hours straight until it starts to drop. The lost connection is intermittent, it will work for 1 minute just to stop for 20-30 seconds and again and gain from at least 10-15 minutes and then back to working again for another few hours. I am attaching some data that I have seen was useful on other similar threads. When I experience the issues I see this when pinging bbc. The Windows tray icon will show no internet. These were taken from the HUB when the internet was working fine, I can try to capture when this is happening if needed. Does anyone see something wrong here? Many thanks for all your help. Cheer Mart.Hub 4 restarts when casting
I've had this issue ever since I got upgraded from the Hub 3 to Hub 4, but it's now so frustrating that I need to do something about it. Basically, whenever I cast my phone screen onto my TV, it works for a couple of minutes, then my Hub 4 restarts. This then means I lose Internet connection for a few min until it's restarted (which my partner doesn't appreciate if they're on a video call with work!) It's almost as if it's too much for it to handle and it crashes. It happens every time, but the time it takes before it restarts varies between about 2 and 20 mins. Both my TV and phone are Samsung devices and both only a couple of years old so I can't think of any reason of would be causing it. I've tried all sorts of things, including factory resetting the hub but nothing works. Maybe I can get it swapped out for a Hub 5?
