Internet dropping every few hours, lost packages, intermittent connection (few years already)
Dear Community,
I would like to say thank you to anyone involved, and a big thank you for your time spent. I appreciate any work on this, especially since the issue began impacting me more when I started working from home occasionally. Also, online gaming become very frustrating.
Problem:
Internet dropping, lost packages, intermittent connection (a few years already)
More info:
It is happening on all devices, x2 wired PCs, and x2 laptops on wifi, and mobile phones. I have called Viring Media about it and they came and replaced my old hub with version 5 but still the same.
I have been with Viring Media for the past 5 years and I noticed the issue about 3 years ago. The internet will work fine for a few hours straight until it starts to drop. The lost connection is intermittent, it will work for 1 minute just to stop for 20-30 seconds and again and gain from at least 10-15 minutes and then back to working again for another few hours.
I am attaching some data that I have seen was useful on other similar threads.
When I experience the issues I see this when pinging bbc. The Windows tray icon will show no internet.
CMD PING TO BBC
These were taken from the HUB when the internet was working fine, I can try to capture when this is happening if needed.
Downstream 3.1
Upstream
Does anyone see something wrong here?
Many thanks for all your help.
Cheer Mart.