Virgin TV 360 error codes CS2000, CS2114 and CS2318
In April I was told I needed to change my Tivo box for the "amazing" new 360 but since getting the new handset I have had nothing but trouble. I keep having to re-boot to cure Error Codes which appear when I try to do simple things like re-wind but I then lose all my recordings ! Most of the time the Error Codes are not even on the Virgin list ! For instance: CS2000 & CS2114 but there was one today, CS2318, which advised me to turn off Broadband and re-boot which meant I lost all my recordings and planned recordings AGAIN !!! Also, the rewind button only works in two-hour slots. if you re-wind before the end of that time scale you find yourself going to Live TV before the end of the programme so you don’t get to see the end anyway - the old TIVO box was much better, it just stayed one hour behind however long you were viewing. Also the One Power link for TV controls doesn't work the next time we switch on ! I am definitely not impressed with the whole 360 experience nor Virgin Media's now non-existent customer service !!! Don't bother trying to get through to customer service by phone or chat because nobody's there, it's all AI ! I wish I'd never heard of the 360 handsetEngineer didn't turn up! :o(
Sorry but I have a complaint... I had an engineer booked yesterday (Sat 8th) between 4 and 7. I was out before hand and had a missed call from my neighbour at 2pm. When I called her back she said there was a VM engineer that turned up... 2 hours early! He told her he would return at around 4. I was annoyed he came early but didn't think anything too much of it as he said he was going to return a bit later. 4pm came and went and 7pm came and went, no engineer. I'm really cross with this as he was meant to fix missing TV channels on my newly 'upgraded' V360 box. I've had to rebook another engineer next Saturday (15th) same time. I tried to call 150 but couldn't get through to anyone. What is going on with Virgin Media!! I've also had a new router installed, hub 5. I've had internet teething problems since but I'm now thinking this could be an external problem. Unbelievable.Flex subscriptions dont work
I have been with Virgin for 13 years and never have I encountered such poor / non existent customer services! I signed up for Sky Sports during the £18.75 a month offer. But it has not activated. Customer services tell me they cant add it, as it needs to be done my end. But when I try to add the subscription I just get an error messages. The stream service is abysmal. Online chat keeps kicking me out. Then the bot comes back to ask the same stupid questions. No reply from my online complaint 2 weeks ago. Telephone support hang up on me and dont call back I was asked to send proof of my offer to narender bhatt at the virgin email address which I did, and still no reply!! Truly shocking experience. Looks like ill be missing the start to the F1 season!!
