Forum Discussion

gibsopat's avatar
gibsopat
Settling in
5 days ago

Virgin TV 360 error codes CS2000, CS2114 and CS2318

In April I was told I needed to change my Tivo box for the "amazing" new 360 but since getting the new handset I have had nothing but trouble. I keep having to re-boot to cure Error Codes which appear when I try to do simple things like re-wind but I then lose all my recordings !

Most of the time the Error Codes are not even on the Virgin list ! For instance: CS2000 & CS2114 but there was one today, CS2318, which advised me to turn off Broadband and re-boot which meant I lost all my recordings and planned recordings AGAIN !!!

Also, the rewind button only works in two-hour slots. if you re-wind before the end of that time scale you find yourself going to Live TV before the end of the programme so you don’t get to see the end anyway - the old TIVO box was much better, it just stayed one hour behind however long you were viewing. 

Also the One Power link for TV controls doesn't work the next time we switch on !

I am definitely not impressed with the whole 360 experience nor Virgin Media's now non-existent customer service !!! Don't bother trying to get through to customer service by phone or chat because nobody's there, it's all AI ! I wish I'd never heard of the 360 handset

complaint

4 Replies

  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    4 days ago

    Thanks for reaching out to us gibsopat, and a very warm welcome to you!

    Sorry to hear of the issues experienced with the 360 TV set top box.

    How often are these error codes occurring on the service?

    Have reboots to your set top box and router proven to be successful previously?

    For further assistance, feel free to review our online literature to help you combat any issues being experienced on this service.

    Thanks,

    David_Bn

  • gibsopat's avatar
    gibsopat
    Settling in
    4 days ago

    When it was just my original Tivo box I did not often need to re-boot and any necessary re-boots were successful but since Virgin Media insisted that I needed to ??upgrade?? to the 360 system, it sometimes happens more than once a day and is very annoying ! 

    It is really depressing to keep having to re-boot to try to fix problems (sometimes with mystery error codes which apparently don't exist) and lose the programme I was watching because it won't then rewind and of course I lose all my recordings and planned recordings and have to enter them all again only to have the same thing happen a few hours later or the next day.

    We have also tried half a dozen times to link the TV controls to the 360 handset but when we switch the box on the next day this no longer works so I've given up even trying.

     Another annoyance is the fact that I gave up so many of my favourite recordings when Virgin made me change to the 360 system which I will never get back. Thanks a lot Virgin Media ! 

    All in all this is a very substandard system and I want to go back to the Tivo box immediately and Virgin Media really do need to get their Customer Service sorted - I have never, in the last 20 years, found it so hard to speak to an actual person ! Really disappointed with Virgin Media.

    • japitts's avatar
      japitts
      Very Insightful Person
      3 days ago

      Virgin Media insisted that I needed to ??upgrade?? to the 360 system

      Out of curiosity, can you explain the circumstances of how VM insisted that you needed to migrate to TV360?

      Migrations from TiVo/V6 > TV360 are voluntary, but are also one-way.

    • John_GS's avatar
      John_GS
      Icon for Forum Team rankForum Team
      17 hours ago

      Hi gibsopat 

      Thanks for coming back to us. We're sorry to hear of this. Whilst we cannot revert you to a TiVo box, we do want to assist you in getting this sorted.

      Can you try a factory reset for us on the 360? Then monitor it to see if any further issues occur. 

      Best,