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MsLindsey's avatar
MsLindsey
Joining in
2 months ago
Solved

Error code CS2114

I've contacted Customer Services several times re this error code (unable to play paused TV so am returned to live TV). The last call was closed following a factory reset which didn't work. What is this issue and how can I get it resolved without having to spend time calling Customer Services with no resolution.

  • Robert_P's avatar
    Robert_P
    28 days ago

    Hello MsLindsey

     

    It's disappointing to hear of the continued TV service issues you're experiencing, we understand the frustration this is causing and appreciate you raising this via the forums. Welcome to the community.

     

    From what you this may need a visit, I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.

     

     

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  • roy247's avatar
    roy247
    Hero
    2 months ago

    If you can't pause or rewind live TV it could be a possible hard drive / box problem.

    How full is the hard drive you can check by going to Recordings > Recorded > View all > It will show a percentage in the top left hand corner of this screen.

    If calling 150 can't help you might need to wait for one of the forum team to respond which might be 2 to 3 days.

    Can you still play any recordings you have.

     

    • MsLindsey's avatar
      MsLindsey
      Joining in
      2 months ago

      The hard drive is empty now (contents probably deleted by the factory reset). I guess I'll have to call Customer Services again next week. Thanks

      • roy247's avatar
        roy247
        Hero
        2 months ago

        There are 2 options for the factory reset, you can select the keep recordings option which just resets the box but you will have to sign into your apps such as iPlayer, Prime, Netflix and ITVX again, also Match frame rate and Standby power consumption will go back to their default settings if you have changed them, nothing wrong with using this option if you are having some problems.

        The other option is to format the hard drive losing all recordings and planned recordings which is not what I would use unless the box has deleted everything already which is a sign that it's faulty.

         

  • MsLindsey's avatar
    MsLindsey
    Joining in
    31 days ago

    When I performed the factory reset I elected to keep all the recordings. Unfortunately that didn't work and they've all been deleted. I've tried to contact Customer Services again today but was on hold for nearly 30 minutes plus no answer on the WhatsApp chat. It's quite frustrating as the box has just frozen yet again giving me the CS2114 error.

    • Robert_P's avatar
      Robert_P
      Icon for Forum Team rankForum Team
      28 days ago

      Hello MsLindsey

       

      It's disappointing to hear of the continued TV service issues you're experiencing, we understand the frustration this is causing and appreciate you raising this via the forums. Welcome to the community.

       

      From what you this may need a visit, I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.