Forum Discussion

999emergency's avatar
999emergency
On our wavelength
11 months ago

Sky Sports error code OVP_00200

Hi, I hope that somebody can help please.

I've been accessing Sky Sports through the sky sports app without issue for ages. Last night I decided to put the football on while I was dealing with some emails and got the error code along with the message " Sorry, your session has expired. Please sign out and in again on the website". When I did that I had the same message again and again and again.

I have tried the following:

Rebooting the Hub. Uninstalling and re installing the Sky Sports App. Clearing the cache in Microsoft Edge (current version of Edge running in Windows 10). Defragged the machine. Restarted the machine. Switched the machine off, letting everything cool, then starting cold. Logging in directly to Sky Sports and letting the app just act as the desktop player. There might have been a couple of other things as it consumed my evening.

This morning the same issue after a night of being switched off. I think that I've done most of the "DOH!!" things, including checking TNT sports intermittently, where everything is working fine....

I don't know whether this is a fresh problem, just mine or whether it's more widespread? The last time that everything worked was 48 hours earlier with NO activity on the intervening 24 hours.

Any help would be gratefully received 🙂

Thanks

  • pabx's avatar
    pabx
    11 months ago

    Very weird - had same problem.  Rebooted and found an extra login screen after connecting to sky through selecting a sky channel on VTV go.   On second try it let me log in to the virgin sign in and could select live, then desktop player and get to the match (although Sky said it was a different one) They seem to be mucking around with adverts for the new tennis channel which was shown on this extra login page. .Might not work for you but worth a try.  Make sure you've logged out of all sky pages.   Using Opera browser as Chrome didn't used to work

  • lyeates0766's avatar
    lyeates0766
    Tuning in
    11 months ago

    Hi, not a reply but a nnote to say I'm also having this issue. I access via Chrome. I have had this issue in the past but a log out/log in has usually sorted it but not this time.

    VM - help please!!!

     

  • mattgtd's avatar
    mattgtd
    Joining in
    11 months ago

    Same here, all working fine on Sunday, but tried logging in on Monday and had those errors, I'm on a Macbook, virgin tv go is working fine, just not the sky sports, oh and the skysports app is working on my iPad, just not on the Macbook. V annoying!

  • pajmurray10's avatar
    pajmurray10
    Joining in
    11 months ago

    I'm also having the same problem since Monday. Using Chrome and a Macbook. Usually signing out and signing back in again works but no computer I used will log me in. This is clearly a problem, VM, and I remember something similar happened a couple of years ago, so please can someone look into it and sort it out? Thanks.

  • pabx's avatar
    pabx
    On our wavelength
    11 months ago

    Very weird - had same problem.  Rebooted and found an extra login screen after connecting to sky through selecting a sky channel on VTV go.   On second try it let me log in to the virgin sign in and could select live, then desktop player and get to the match (although Sky said it was a different one) They seem to be mucking around with adverts for the new tennis channel which was shown on this extra login page. .Might not work for you but worth a try.  Make sure you've logged out of all sky pages.   Using Opera browser as Chrome didn't used to work

    • 999emergency's avatar
      999emergency
      On our wavelength
      11 months ago

      Thank you, That was momentarily hopeful but did give me the same error code.

      I'm stuck with Windows, which has been up and down recently with patches that only apply to a small number of systems, but those "improvements" were prior to this error....

      I'll try dusting Chrome down and see whether I can get any joy, but thank you again!

      • jonah1927's avatar
        jonah1927
        Tuning in
        11 months ago

        After finding I could still access the Sky Sports player on an old laptop on Edge - the same browser as I use on my newer laptop and finding it worked on Chrome on the newer laptop, I decided the problem had to be peculiar to the Edge browser on my newer laptop. I tried deleting the Cookies for Sky Sport and that worked for me.    

  • 999emergency's avatar
    999emergency
    On our wavelength
    11 months ago

    Hi, I hope that somebody can help please.

    I posted this earlier and when I "thanked" someone for trying to help VM logged the problem as being solved.

    The problem is most definitely NOT solved 🙂

    I've been accessing Sky Sports through the sky sports app without issue for ages. Last night I decided to put the football on while I was dealing with some emails and got the error code along with the message " Sorry, your session has expired. Please sign out and in again on the website". When I did that I had the same message again and again and again.

    I have tried the following:

    Rebooting the Hub. Uninstalling and re installing the Sky Sports App. Clearing the cache in Microsoft Edge (current version of Edge running in Windows 10). Defragged the machine. Restarted the machine. Switched the machine off, letting everything cool, then starting cold. Logging in directly to Sky Sports and letting the app just act as the desktop player. There might have been a couple of other things as it consumed my evening.

    This morning the same issue after a night of being switched off. I think that I've done most of the "DOH!!" things, including checking TNT sports intermittently, where everything is working fine....

    I don't know whether this is a fresh problem, just mine or whether it's more widespread? The last time that everything worked was 48 hours earlier with NO activity on the intervening 24 hours.

    Any help would be gratefully received 

     

    Thanks

     
     
    • Robert_P's avatar
      Robert_P
      Forum Team
      11 months ago

      Hi 999emergency

       

      Sorry to hear of the issues viewing Sky Sports via the app, we understand the confusion and frustration this is causing.

       

      From what you have advised is seems this is via desktop, can you confirm the error code you get when trying to access the content? Have you tried to access this via a mobile device to see if the error happens there as well?

       

      There is support here for the Sky Sports app that may help.

       

      Rob

      • 999emergency's avatar
        999emergency
        On our wavelength
        11 months ago

        Hi Rob,

        Yes it is on a desktop.

        To be honest it's my sanity-saver during pedestrian emails and overlong TEAMS meetings 😄

        the error code is OVP-00200 which seems to be a fall back "something is wrong but we don't know what" code. I haven't used a mobile device, but did try with a clean install of Chrome which worked once, and then returned the same error message. My suspicion is that there might be some form of hangover from the browser, especially since the newest version of Edge is built on Chrome principles.

        I have also tried to go through the Virgin TV GO app, just in case there was some form of error with the Sky App at the first stages of activation, but got the same direction to go to the website and log out, which I do, then log in, then get the same error message....

        Any suggestions beyond where I have gone would be greatly appreciated. I have IT trainer accreditation, but more in holding people's hands through learning systems or software, not in any form of coding so I've gone through the "switch it off and back on" options which I would have suggested (and no RTFM option :-)).

        Graham

         

                                    

         

  • Andyval1953's avatar
    Andyval1953
    Joining in
    11 months ago

    I have had the same problem for a week now. I've deleted all cookies. Tried both Chrome & Edge and downloaded the latest Desktop Player. When I look at which Sky Sports devices are registered all slots are available. But I stil get the message "Sorry your session has expired. Please sign out and in again on the website. Error code: OVP_00200". I have no problem watching Sky Sports on my Android Mobile. The above Accepted Solution doesn't work for me.

    • Steven_L's avatar
      Steven_L
      Forum Team
      11 months ago

      Hey Andyval1953 and I'm sorry that you're still having the issues with the sky sports. Are you able to try to use Sky Sports via incognito mode within your browser?

      Have you logged fully out of Sky Sports and back in via the Virgin media sign in page?

      Kind Regards,

      Steven_L

      • Andyval1953's avatar
        Andyval1953
        Joining in
        11 months ago

        Hi. Sky works OK using Incognito mode. 

        I've logged in and out numerous times including running McAfee PC Optimizer to remove cookies etc. All to no av ail. I then tried cpwood's suggestion (thanks for the effort/suggestion btw) but all to no avail.

  • cpwood's avatar
    cpwood
    Joining in
    11 months ago

    I also ran into this in the last week. To fix it, I had to do the following in my web browser:

    1. Load the browser Developer Tools (F12 on Windows, Option+Command+I on a Mac).

    2. Choose the Application tab.

    3. In the Storage section, expand every entry, right-click and choose Clear.

    4. Refresh your browser and log into Sky Sports again.

    Chris