Morning,
my Channel 5 app stopped working on my stream box about a month ago and shows the error VJS-2999.
The app works separately through my Samsung Tv but never through the box.
It is clear to me that the app on the stream box needs updating.
My stream box is the newest one, I haven’t had Virgin for long.
is there a fix for this?
Thank you
Forum TeamHi Mark_bates,
Thanks for your post and welcome to our community.
We're sorry to hear the Channel 5 app isn't working on the stream box.
Could you please reboot the box and hub and ensure all connections are secure?
Please pop back to us when you can.
Hi, yes I’ve reset the box and the app doesn’t work on here at all. Still got the same error
Morning. I reset the box and now it’s stuck in a brick loop. All good fun being with Virgin. I can’t wait to go back to SKY. In the 16yrs I was with them I never had one issue.
Forum TeamHey Mark_bates, thank you for reaching out and we are sorry to hear about your TV issue.
How has the box been since Thursday?
Is it only channel 5 you are having these issues with?
Evening. Yes I’ve done this numerous times.
many thanks
There have been posts with the same issue and error code on the sky community forums - for example <this one>
The solution on that thread was to disable the ad blocker on the router - you can't do this with VM's hubs, however if you are using a third party router then you should be able to disable the ad blocker on that router.
It's possible that you are using the VM hub itself in router mode and if so try turning off "Parental Controls" and/or "Virus Protection" in My Virgin Media > Account Settings > Online Security, and that might remedy the error.
Thank you mate. I will try this. I’ve turned it off so hopefully by tomorrow everything would be refreshed and resolved. I’ll let you know if it works!
