Wifi pod - customer support scam/lies
I recently signed on for a new contract, it included a hub upgrade from 3 - 5. I had an existing pod which is now not compatible, after a lot of back and forth, they agreed to send me a new compatible pod. I have spoken with upwards of 10 members of the "customer support" team for an hour or more each time, every single person has lied, fobbed me off or actively abused me on the phone. I'm pretty tech savvy and committed to sorting a problem, but I've never had such a horrendous experience as this. The loop is just constant, get through explain the same problem, they don't get it, pass me to someone else, who says they'll sort it, promises they'll call me back that it's being resolved, but nothing they can do on the phone, assurances...then nothing and it starts again. They apparently can't send any emails of evidence of what's been said or promised, they can't generate bills or contracts, they can't share what the status is of an issue and they don't have the contact details of any internal teams or staff....so essentially there is no customer service. Anyone manage to avoid the scam/doomloop and actually get something resolved?Had VM Business Broadband for only 2 months, experiencing MAJOR stress
About 2 months ago i switched from VM Personal to VM BUSINESS as my contract (which i had renewed for about 7 or so years) was about to expire and found a “wonderful” value contract with virgin business, and it was at a higher broadband speed than my previous contract. In BOLD it stated i only owe “£14.50” every month, which was great, however when i received my first bill, it was for £69.95 which is outrageous and i get very anxious about money especially in this cost of living crisis, so i phoned up and after many unprofessional callers handlers whod just shout at my face and end the call, i finally had a friendly handler who assured me theyd charge no more than 14.50 on my billing day. They also raised a complain internally to have this fixed and 2 days later i got a response from their manager at the HR department apologising and again, assuring me they wouldnt charge me the £69.95. Bearing in mind this whole ordeal took about a week to get sorted, i felt relieved HOWEVER i came to check my bank account was almost empty after seeing they LIED through their teeth and did charge me the amount a week later. At this point i was fed up after 20 ignored calls and others telling me i got the wrong department when i very much didnt, and i received another bill, this tome for £12, before the month was up. I was again confused and checked they charged me £4 of this for a PAPER invoice. I called them up AGAIN, to receive another rude reply from every handler, blaming me for everything and ended the call on me? i am so frustrated and upset, i will be contacting the Communications Ombudsman if this doesnt get resolved, after being a loyal customer for 7 years, never missing a payment, this is how they treat me.Parental controls are switched on, but websites that should be blocked are still accessible
I wanted to share my recent experience with Virgin Media in case anyone else is facing similar issues. It’s been incredibly frustrating, and I’m seriously considering switching providers unless things improve pronto. First, a bit of background: My parental controls are switched on, but websites that should be blocked are still accessible. Given that I have young people in my household, this is extremely concerning. I need reliable controls to ensure they aren’t accessing inappropriate content. So, naturally, I reached out to Virgin Media’s phone support. Instead of getting help, I was routed to a call center in India where the service was less than helpful. They couldn’t fix the problem, and I left the call more frustrated than before after wasting over an hour of my time. I thought I’d have better luck with their WhatsApp chat support. Big mistake. The responses I received were just as unhelpful, and the issue remained unresolved. They were also based in India, had no idea what they were doing, and could not send me to someone UK-based. It felt like I was going in circles with no end in sight. In desperation, I booked an appointment with an engineer which they offered. I waited for four hours—yes, four whole hours—only for the engineer to be a no-show. What’s more infuriating is they stressed that I would be charged if no one was home to meet the engineer. The irony, right? They don’t show up, and it feels like a colossal waste of my time. At this point, I’m at my wit’s end. I’ve spent so many hours trying to get this resolved, and I’m still nowhere closer to a solution. I’m genuinely considering leaving Virgin Media unless something changes fast. If anyone from Virgin Media is reading this, please sort this out ASAP and provide compensation for the time I’ve wasted dealing with this. If anyone here has faced similar issues or has any advice on how to get this resolved, I’d appreciate your input. It’s really frustrating when you pay a premium for a service that doesn’t deliver, especially when it comes to something as important as keeping kids safe online.Getting threating emails from myself
My email account got hacked a few months back thanks to ntl's old rubbish password requirements not allowing me to have a strong password. The email went on about having easily hacked my account, even going to provide my log in details to prove it, and then threaten to release videos they totally had of me by hacking my web cam etc (Which I don't ever have plugged in). Needless to say I did everything I could to boot them out. Changed my passwords to much more secure passwords now that the requirements were decent. I checked all my rules and there were none there. Checked forwarding and nothing. I even changed the app password and the email I used for logging onto my account. I still seem to be getting emails from these hackers using my email and I'm confused as to how. I checked the headers etc to see if it was a spoof but as far as I can tell it's not. Virgin Media doesn't seem to have any way of contacting someone on their support team about email so I am forced to post on here. If anyone from Virgin Media sees this please get in contact so that we can get to the bottom of this. I'd be quite happy just to have you push a button and kick out all sessions so I know that no one else has access still. Not that I think they have much access otherwise I feel they'd be doing a lot more damage rather than threats they aren't going ahead with.
Spam, scam and using my email address as sender
It's long been the case that some scam emails look as though they have been sent from email addresses you recognise, but the underlying sender details show otherwise. I've started to see a couple of scam emails that really do look like they have been sent by me from my ntlworld email. I can't see any other sending email address in there. I've no other evidence of my email address being hacked and I have a strong secure and unshared password. It's not impossible, but it seems unlikely. Is there a way to tell what's happening from say the source code on email or something else to look for?
