Spam, scam and using my email address as sender

Question

It's long been the case that some scam emails look as though they have been sent from email addresses you recognise, but the underlying sender details show otherwise. I've started to see a couple of scam emails that really do look like they have been sent by me from my ntlworld email.

I can't see any other sending email address in there. I've no other evidence of my email address being hacked and I have a strong secure and unshared password. It's not impossible, but it seems unlikely. Is there a way to tell what's happening from say the source code on email or something else to look for?

Sabrina_B · Answer

Hi pinkywoo 👋.&nbsp;
Thanks for reaching out to us and reporting the scam email to the Fraud Squad, with the email address we may be able to assist in recovering this for you to regain control. With the Pegasus program, if you do a local search on your laptop search bar at the bottom left of the screen, if It is visible you would need to remove this program via "Add/Remove Programs" section of your laptop, which can be found typing it into the search bar and open it, then highlight the program you wish to remove and remove.&nbsp;Let's bring you into a private message and assist with the email. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.&nbsp;
Thanks.&nbsp;
Sabrina

用心棒 · Answer

pinkywoo&nbsp;wrote:⋮… I don't understand how to do what is suggested above. Any help appreciated, please. Also, today my inbox seems to be having difficulty downloading on my laptop but ok on my phone (so might be a laptop problem).To view an email's source text in webmail:select the messageselect ☰ &gt; View sourcepress Ctrl + F to search the source text shown for X-Authenticated-Sender&nbsp;

用心棒 · Answer

Consider copying the source text of the email message into an email header analyser to help determine its authenticity or manually review the Received headers, for example Email Header Analyzer, RFC822 Parser - MxToolbox.Also review X- header values, for example: X-SourceIP, X-Authenticated-Sender, etc--&nbsp;I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn moreHave I helped? Select Mark as Helpful Answer or 🖒 Kudos to say thanks

EG1 · Answer

Thanks, that’s helped a little. Although I don't understand enough of the analysis to really make a difference. It does seem to suggest that it’s used my email as a reply address, which maybe overwrites what I was seeing as the From e-mail so it reads as my own. Maybe. I suspect we’ll see more of this approach emerge.I’ll leep an eye out for any repeats.&nbsp;

用心棒 · Answer

Was there an X-Authenticated-Sender header and if so was its value your ntlworld.com email address, for example X-Authenticated-Sender:richard.branson@ntlworld.com?

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Spam, scam and using my email address as sender

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