HUB 5 has been intermitent for over a month
Hello, my hub5 has been intermittent for over a month now. I have four engineers come out to take a look at the problem. First visit, the engineer said everything is fine made a few changes to some of the cables in the house to help with some noise. as some cables was leading to a terminal doing nothing. He believed it was a communial box issue. So-called about the box issue outside, and got sent another engineer, they just changed the cable at the back of the modem. third engineer came as they though the box was in my property, but I said it was the communial box. Fourth engineer arrived to replace the omni box instead, they checked and said it does not need replacing. I work from home, and the service that is being provided is not great. The internet being provided has been poor and the cause of the problem has still not been fixed after four visits. The internet is going offline every day, it's terrible during the day, and goes offline at night time. Mod Edit : Image removed due to containing personal informationHub 5 Ethernet vs WiFi
Unboxed my Hub 5 today and set it all up correctly. Anyone have any ideas why when I plug 2 Ethernet cables into my hub the WiFi drops out every time without fail? I switched from the Hub 3 this morning with the same Ethernet cables and had no issues like this prior so I’m baffled why this is happening now? I either use my Ethernets for computers or WiFi for phones/TV. I can’t seem to run the 2 at the same time and I can’t find an answer as of yet. If anyone’s had a similar issue or a possible fix please help me out lolWiFi with Mobile Devices
I’ve noticed a few threads with issues around WiFi connecting to IPhones. I've been experiencing the same issues, however, my wife is on Android and having the same issue. We consistently have drop out on wifi with various apps buffering for ages. However, our Amazon fire stick seems to work okay. I’ve had two engineers out who can’t find any issues and even replaced the hub 5. It appears to work periodically, but will just stop and drop out frequently. I’m at my wits end as can’t find anything to resolve the issue. The last online chat resulted in Virgin sending us a WiFi booster, which I’ll try this weekend. As a last resort does anyone have any suggestions? We’ve had no issues for over a year, but something must have changed in the last 6 months as it’s complete hell now.Intermittent internet connectivity - FTTP Hub 5
I am writing to seek assistance with intermittent internet connectivity issues since recently switching to Virgin Media on a 2 Gb fiber plan. While generally the performance meets the expected speed and latency on speed tests, I experience frequent delays of 5-10 seconds in loading web pages. Additionally, voice and video calls suffer from inconsistent quality and I often have to hot spot off my phone to resolve, I work from home and its very meeting heavy and 2 out of 5 meetings I have issues. The issues persist on both wireless (even in close proximity to the Hub 5) and wired connections. I have also tried using my own wireless router with the Hub 5's Wi-Fi disabled, but the problem remains. An engineer recently visited after a two-day service outage/issue (caused by a local area/exchange issue). During the visit everything appeared ok, but the engineer noted a kink in the external fiber installation but stated it was not causing any issues but could need replacing in the future. I am wondering if this kink in the fiber could be responsible for the intermittent connectivity problems. Are there other potential causes or troubleshooting steps I should consider to identify the source of the issue? Any assistance would be greatly appreciated, I've only been a customer for 20 days but considering terminating contract and going back to FTTC service from a different provider.Conflicting messages on Hub Upgrade
HI there, I'm trying to renew my contract, I'm getting conflicting messages on hub upgrades, and the customer service line is as much use as a chocolate teapot. If I log in on desktop, I'm offered upgrade packages to speed. I'm currently a M350 customer and I'm being offered M500 or 1Gig. If I log in on mobile, I'm being offered the M500 upgrade, or an upgrade to my hub from 3.0 to 5.0. When I spoke to an agent on chat, they told me that I could only upgrade to Hub 5.0 on a 1Gig contract. Can someone confirm if that's true? I'm more interested in a hub upgrade because my current connection, as good as it is, suffers semi-frequent 'blips' in connection that are becoming frustrating
1gb connection keeps dropping to outbuilding (Ethernet laid)
Hello Hoping someone can shed some light on what may be happening with my set up. I've recently upgraded to full 1gb with a Hub 5. I've got a Cat 6 cable running from the back of the router outside to my outbuilding. The connection to my outbuilding seems to keep intermittently dropping, most notable when signed into a work VPN. Connection to the wider internet continues uninterrupted however when signed into a VPN connection seems to drop regularly. When inside my home connected to the Hub 5 via Wi-Fi I don't suffer any dropouts. I've also ran a few speed tests using the hard wired connection and also the Wi-Fi I have available in the outbuilding, both only come to around 40/50Mbps which again seems a bit off considering I'm on full fibre. The cable was only laid around 12mths ago and isn't damaged. I have a standard TP-Link switch in the outbuilding and hard wire my machine into it. The only other device plugged into the switch is a Wi-Fi disc. Very frustrating as the building is used for WFH and the drop outs are causing issues. All seems strange considering the router is brand new and the ethernet cable has only been laid for around 12mths. Any ideas/suggestions as to what's going on here? ThanksIntermittent WiFi
Hello, Long time Virgin Media customer. Wanted to seek advice on my internet connection. I keep getting intermittent internet connection for the last 2 weeks. My usual set up was Hub 5 connected in modem mode to ASUS router. After issues started, I have tried resetting/rebooting both routers with no lack. Today, I have reverted back to using the Hub 5 as a router and the connection seems ok, but upon login to router settings I can see these warnings: DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM- and US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM- Could someone advise if this is normal to see these? Also, can Virgin Media block 3rd party routers somehow (shadow ban) from working properly when in modem mode, as I had similar situation around 2 years ago, I swapped my old ASUS router for another one and the issue was solved? thank you!Constant drops on wired connection with the following showing on network log
23-02-2025 12:25:48 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;[REMOVED];CM-QOS=1.1;CM-VER=3.1; 22-02-2025 21:26:53 warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;[REMOVED];CM-QOS=1.1;CM-VER=3.1; Can someone please help me understand what issue i am having. I have had 4 engineers out. Replaced the router, cables and amplifier. This is the current status. my Wifi is non existent and switching to ethernet cable my signal goes from 500mbps and drops to 1mbps and back every minute or so with the above mentioned errors and criticalsHow to connect Cat6 cables in 1 room to Hub5 in another
Hi, I'm currently nearing the end of a home renovation project where we've had a utility room built, featuring a cupboard that I've asked the builders to run Cat6 cables to. These cat6 cables connect to ports in rooms of the house which will allow us to have a hardwired connection to various devices. Currently our Hub5 sits in our lounge next door to the utility room. What would be the best way to connect the cat6 cables to the Hub5? Can I use a wireless router, linked to a network switch for the cables to plug into in the utility room, and connect the router to the Hub5 wirelessly if I put the Hub5 in modem mode? Would this work or is there a better solution? Many thanks!Hub 5 Device Name Change - Not Possible
I've just installed my Hub 5, it was a requirement I switch to a Hub 5 on renewing my contract. I wanted to keep my Hub 2ac. I'm up and running, but I see no option to change my connected device's names. When clicking on the information icon on the connected devices page, it states: 'To change the names of your devices return to the Home screen and make the changes by clicking on the device name in the Modem Status Overview.' But this is not possible. Clicking on the displayed devices does nothing. Is this a known issue? Thanks.
