Wifi and upload nightmare issues.
Across all our devices for the last 4 months wifi connected devices are intermittently not loading, they just drop off to mobile data or say connected no Internet. We are on the gig bundle. When doing Sam knows tests all looks fine but it's not. The engineers even experienced it when here. When doing speed test downloads speeds are fine but errors out on upload. Had 3 engineer visits, a new hub a new booster, One engineer said he found a ghost network. Even when all hubs etc where off still showing the network. It's driving us crazy, wifi tvs connect and seconds later lose the network again. As do all mobile devices, laptops etc... Any help or suggestions would be very much appreciatedConsistent network disconnection only when attempting to play games
I've been dealing with persistent network disconnections that only occur when playing online games. This issue has been ongoing for about four weeks and has become increasingly frequent. While gaming, the router intermittently loses its internet connection, but the connection stabilizes once I stop playing. I'm using a wired connection to my router and have attempted multiple troubleshooting steps. I've reset the router both via the recessed reset button and by unplugging it, but neither method has helped. I even upgraded to new Cat8 Ethernet cables, yet the issue persists.Poor internet connection when camera connected to network
Hi all, I am using a Hub 5 in modem mode. The modem is connected to a Unifi dream router, this in turn is connected to a switch and a camera is connected to that powered by poe. Now the problem is, I've noticed over the past couple of weeks that the camera although permanently online switches between a Excellent and Poor connection experience. I've tried the following things with no joy: plugging the camera directly into the router I've replaced cables I've removed custom firewall rules I've tried hard resetting the camera I've rebooted the router Given the camera fixed IP address The unifi network health during this time looks fine, nothing untoward. I then turned my focus on the modem and have been examining the Network logs. I've noticed these critical entries over the past few days. Do these mean anything to anyone? Any help would be greatly appreciated. 16 consecutive T3 timeouts while trying to range on upstream channel 8;CM-MAC=9c:24:72:4c:4f:83;CMTS-MAC=00:01:5c:83:84:51;CM-QOS=1.1;CM-VER=3.1; Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=9c:24:72:4c:4f:83;CMTS-MAC=00:01:5c:83:84:51;CM-QOS=1.1;CM-VER=3.1; SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=9c:24:72:4c:4f:83;CMTS-MAC=00:01:5c:83:84:51;CM-QOS=1.1;CM-VER=3.1; BenRegular drops in speed and repeated router reboots
I've been having issues with my broadband speed for about a week now. I'm on Gig1 full fibe, with a Hub 4 router, and regularly get 950-985 Mbps download and about 100 Mbps upload. On 5 Sept, I began to notice that webpages were loading incredibly slow, and performed a speed test. The download speed had dropped to 12.88 Mbps, but the upload speed was 104.80 Mbps. I turned the router off, and unplugged it for a few minutes, then plugged it back in. After a while I did another speed test and it was 945.93 and 104.88 Mbps. I had the same problem yesterday, 10 Sept, with speeds of 0.91 Mbps and 102.43 Mbps. Again, after cycling the router, speeds were 945.98 and 104.89 Mbps. The same problem then hit today, so bad that I couldn't even get speed test page to load. I tried to access the Internet through the Hub 4 router on both desktop (via Ethernet), and on mobile (via WiFi). Both encountered same issue. I finally got the speed test to work on my mobile, which registered 0.10 Mbps download. I then tried logging into my account through the My Virgin Media app. When I tried to move on from the email login page I got a "Sorry, something's gone wrong" page, with the error code: FSB50. I was able to login to the router (192.168.0.1) and ran the Network Diagnostic Tool, but all this said was that "Your home network has a few problems", without giving further details. I've had to access My Virgin Media account through mobile data. I ran through a Service status check and received an error for broadband, with an "Intermittent signal in your area" message. After repeating the same routine (cycling the router), the problem was fixed - to a point. unfortunately, I'm getting 1/2 my download speed, at 437.49 Mbps, while the upload speed is consistent at 104.84 Mbps. Is it the signal itself, or the Hub 4 router? I can't be expected to repeatedly cycle the router if this is going to be a regular occurrence.Super Hub 3 Resets Constanty following outage
Hi, looking for advice on my hub re-setting itself following an outage yesterday. The wi-fi has been particularyl poor all week then on Saturday there was an SMS notifcation for two outages. Since then, my hub has been turning itself off, resetting the connection, and then runs normally for around 20 minutes before resetting again. I've tried power cycling the hub but hasn't made any difference - there appears to be critical notifications in the network log in the advanced settings of the hub with timeout messages (?). Any advice on what might be causing this issue?Failing to connect to ATAS server
Whenever I try to connect to ATAS (trading platform) I get the following errors: Unable to check for updates, the server file failed to load. Error trying to save file: Error downloading "http//updates.overflowtrading.net/v2/platform_beta/wyserver.wys": Unable to connect to remote server. My wife uses this as her day job and while we have no issues via her mobile hotspot, it refuses to work while connected to my Virgin broadband service. Any ideas on how we can resolve this as we cannot do our day job via our phone network! Things I've tried: switching to OpenDNS, updating host file and other things within Windows. A tracert command does eventually reach the server but times out a lot on the route via virgin dns servers. Thanks for any help, Andrew
