Network issues still unresolved with no communication
How do you get an update on what VM is doing to solve network issues?
in January there was a broader issue in our area where all of virgin media went out for a couple of days. Ever since then we have had nothing but network issues specific to our Internet, including latency spikes and drop packages to a point where the Internet will just stop working for periods of time. The virgin media website assessment tool also shows that this network intermittent signal issues related to our area all the time when you run it, but then says there’s no known issues in the area.
After five engineer visits and then a complete replacement of all items from virgin media to our home, the last engineer spent an hour in the box on the street and worked out that there were numerous issues related still to the network. He was escalating the issue to the network team. That was well over a week and a half ago and still we are having the same issues and there’s absolutely no way to contact anyone at virgin media. To make the situation even more frustrating you can’t even raise a complaint on the virgin media website because that functionality doesn’t work.
Short of simply changing providers which also includes television services how else are you meant to progress with this situation?