New install difficulties and minimal communication.
So I'm here as a kinda last resort and hopefully someone can point me in the right direction to get some answers.
I signed up for VM on 23rd September and ordered the quickstart. I was a bit naive, and it obviously turned out I needed a box in the house to connect to. I was kinda annoyed and the email asking me this didn't arrive until the day before my kit was delivered but hey ho, on we go. We didn't have this and had to have an engineer out. They came and installed everything inside and were really good but said we needed a box outside and that was another company to sort. As we had no service this would be 24hrs. It wasn't though as it was Friday, so Monday we had an appointment. The guys came, sat outside and left. We then got a reschedule for the day after. We have had to take time off work for all this as our garden has to be unlocked for access. Anyway, the Tuesday came, a guy did some work and they now have a blockage and cannot pull the cable through. I've had an email saying we are now on hold but even though I keep calling I've had NO indication on when it will be sorted or timescales or anything. I've been told to no worry about my bill but that's still set up and as its direct debit is set, it will go anyway. From what I understand with regards to compensation that's just when it's sorted and that is still a mystery. Has anyone had this and can anyone help, getting very fed up now. We are currently using mobile hotspots to our own extra cost. I even ended BT early (another shocking company) and had to pay a small penalty there to come to virgin and at the moment it's even worse. What I'm also worried about is my virgin app shows everything working fine and obviously it isn't. I have no appointments booked either. Surely, even if they have to dig something up they have appointments to keep?
Everything i go to customer services I get the same silence, on hold, then I'm sorry Mr Simpson I can't give any update. ITS SO INFURIATING!
Can anyone shed some light on what's happening and if we will be on before Christmas!