Constant problems, zero solutions.
So I've had intermittent problems over time. RCS Partial Service, Sync Timing, No Ranging Response. I know this is a problem with the box outside. How do I know? They've replaced the hub, the cabling in and out of my home, and rebooted everything so many times I just say I have at this point. The issue isn't my hub, it isn't the connections, it isn't the damn wifi as it's hard wired, it isn't the devices, it's outside. The box. Can someone tell me exactly how to get this issue raised to the right people, who will actually fix it, and not have to sit through 10-20 minutes of the most boring, mundane copy/paste directions and days waiting for another engineer to change nothing?Contract Information Sheet Price Different from Final Contract Price
Hello, Back in May we ordered broadband with Virgin Media at a monthly cost of 28.99 (M350 Broadband), to start in June - this is stated in our "Virgin Media Contract Information Sheet", which was attached in an e-mail titled "Virgin Media Order Documents". Given the price was as expected, when a new e-mail arrived 2 hours later that same day with the final contract (titled "Your Virgin Media Contract"), we didn't pay it as much mind, but it turns out it states that our contract is that of 66 a month. We have noticed this now that the normal monthly billings have begun. How is this possible? The only reason we went ahead with an 18 month contract with Virgin was that we considered 28.99 a fair price, and that is what we ordered and agreed to. We never agreed to 66 a month. This same issue seems to have been reported in past threads: Contract price different from the pre-contract documents I agreed to | Virgin Media Community - 5639131 We are now trying to get hold of customer service to no avail and are turning to this platform for assistance, please help us solve this. Thank you.section 21 notice, £280 disconnection fee
Hi, I have been served with a section 21 and, having just chatted with a web messaging agent, been told that I will need to pay £280 in early disconnection fees. This seems deeply unfair as I do not want to move but are being legally obliged to do so against my will. I would love to move into a new place and take the account with me but due to recent events and the cost of living crisis, I am now forced to move in with family who already have their own broadband set up. I have seen that others may have been helped by VM agents on this service. PLEASE HELP!Need Help Returning Equipment
I recently left Virgin Media and they sent me a box to return their equipment in. This never arrived. I am now receiving emails saying they will fine me if I don't send it back. Is there a way to get them to resend the box or to request a new label for me to send it myself, I really do not want to pay a fine when it's not even my fault. Please HelpIssue Linking Virgin Media Account to Virgin Media O2 ID Account.
Below taken from a previous discussion on this forum but as it's the exact same issue and they explained it well I've stolen it. Hi all - hoping posting here can shed some light on this whole process. I am a new customer with virgin media, and have just been sent all the emails through with my contract etc. on the email address I used to set up the account. The emails said to set up the My Virgin Media account, so I clicked the link and registered my Virgin Media O2 ID account. It then said to link that account to my Virgin Media account, however when I did so, it said that the email accounts don’t match, even though I used the same email address for both: “We’ve found your Virgin Media account However, this account is linked to an email address that’s different to the one on your Virgin Media O2 ID. If you’d like to continue and link your Virgin Media account to your Virgin Media O2 ID, please confirm the full email address your Virgin Media account is currently registered to. We’ll then send an email to that email address to approve the transfer.” So I put my email in (the one from which I received all emails about my contract setup), but it is saying the email address doesn’t match even though I literally copy pasted it from my contract document. It gave me five attempts to put my email in and the same error message came up each time - I now have one attempt left and don’t want to use it in case my account gets blocked. Please could anyone advise on what I’m doing wrong or if this is a glitch or something?? It’s a bit of a niche problem I think, and I couldn’t find anything on the FAQs! I feel like I’m going insane because I’ve checked the email so many times to make sure there are no typos or anything but it’s still not working!New Build Property
I have a new build property that has virgin cabling and is connected to the virgin box, however, Virgin are saying they are unable to provide service to the property. I have spoken to the sales team who have been incredibly unhelpful and keep telling me to register my interest, which I did 7 months ago. The house next door is servicable (existing build). The sales department have said they are unable to connect me to anyone who can help or unable to send an engineer without placing an order, which they can't do as the system says no. There must be a way around this. We have been in this property for 7 months and not getting anywhere!Houses in our postcode have Virgin but not our property
Hi, I've seen a couple of similar posts regarding this but the new build property we're moving into doesn't have a BT line and the address is not showing up on the virgin address lookup. Other properties that have our postcode show up on the lookup but not ours. We've registered interest for our property but we're due to move in a couple of weeks time so we'd need internet setup for then. Is someone able to assist with getting this address added to the lookup so we can progress next steps. ThanksBroadband
So virgin can issued broadband to the house opersite my front door .. but don’t issue it to my house I think it’s because my adress is on a private road .. I spoke to two engineers outside my property as the box for the coms is outside my house and they both said it would be easy to do it as just run a line up the wall and into the house - I’ve been on the phone to virgin and explained I’ll pay for a engineers time to come to my house and see what is available and what they can do and she said she asked the question but because my adress isn’t on the the checker they can’t do that - inside the box on the door there was a list of properties and my adress was on there and all the addresses of the private road. What option have I got to get them to to do me broadband I’m currently with sky and because my house is big the WiFi is awful I get 70mpb but most of time I’m using my own 5g because it doesn’t work.
Intermittent packet loss and high latency
I was issued a new router (Hub5 I think) and upgraded to the gigabit service a couple of years ago and ever since I've suffered intermittent service problems. The symptoms are sudden high latency, usually accompanied by packet loss. Sometimes a reboot of the router will resolve it and other times I just have to wait it out for some hours. The last 24 hours have been particularly bad, I've had to restart the router three times. I've checked all the coax connectors til I'm blue in the face and spent hours waiting for an agent on whatsapp but they're just not interested unless the service is hard down. Is there some team that deals with issues like this? Maybe I just have a faulty router?
