TV Go app doesn’t work on phone
Hi, The TV Go app works on my iPad, but on my phone every single programme, whether live tv or recording brings up an error saying “Not allowed. Sorry, this programme is blocked on this device due to copyright restrictions.” I’ve tried signing out and back in but still get the same error.Virgin TV Go App not working after the recent upgrade
Since the recent upgrade to the app, I now get the message 'If you'd like to watch this programme, please call us on 0800 052 0701 to upgrade your Virgin TV package'. This app has been working for years, and as far as I know I'm on the top package. The TV Control App works fine. I have a V6 box and am trying to use the app on various IOS devices, all with same issue. I've tried to get this issue resolved via online chat, but as usual that doesn't get it fixed, so I'm hoping the Community route may find a solution. I'm assuming it's something to do with the app being setup for a 360 box, rather than v6, but who knows. All I know is that it stopped working after the upgrade. I've deleted the app and re-installed it numerous times on different devices, and rebooted the V6 boxes and hub lots of times too. Any assistance would be good at this point! Thanks in advance...
