Hub3 red light permanently on
I was trying to log in to admin a couple of days ago; it kept either saying bad password or appearing to accept it but then returning to the main menu; eventually it told me to reset the machine which I did; I was able to get into admin but the response time was even slower than normal and the router could not tell that one computer was connected (even though said computer was connected through this); in fact only about five of twenty-odd devices (most of them low bandwidth IoT devices) were detected. At that point I noticed the red light was solidly on and the router was running very hot. I turned the router off overnight and it is cooler today but still a bit warmer than I'd expect; the red light has not gone off. For months/years the admin pages has been much more sluggish than other (low-end) routers I've used , but this might be normal for hub3. Performance wise, the game server can no longer receive incoming connections, and NOW TV, BBC and a number of other sites keep dropping out. Virgin's own speed test puts my speed at a respectable 85mbits/s but two definitely-independent checkers both come in at more like 15mbits/s.356Views0likes2CommentsHub 3.0 overheating
Hi! Had the light on my hub 3.0 seemingly go from the normal white, via shades of orange, to a really bright red. Decided to research tonight and found it it’s supposedly an overheating light. Felt the router and it did seem extremely hot. I’ve done the suggested of resetting, making sure it’s ventilated etc. but nothing seems to set it back to proper functioning. From the other posts it seems like it might have to be a router replacement. Wondering if anyone can help me. thanks, Dan793Views0likes2CommentsTwo (of our three) Virgin WiFi pods are making a noise and overheating - are they safe?
Hi there, Virgin provided us with three Wifi Pods to pull the broadband up through the house. Last night, two of them overheated and creating a fan like sound. There's a distinct lack of guidance as to (a) why this would happen and (b) is it safe? For example, what if I were on holiday? I've switched them off but would be grateful for Virgin to get back to me with a solution, and ideally, a replacement asap. Thank you. WPSolved724Views0likes3CommentsSuperHub 3 Solid Red Light
Hi, Our Superhub 3.0 has been showing a constant solid Red light for months now. At first there were no connection issues so I just left it. However my wifi connections are very temperamental now and some things do not connect at all. Checked online forums and keep seeing that this may be an overheating issue which can affect performance. Hub feels a little warm to the touch but certainly not hot and it is not in Modem mode. I have telephoned Virgin Customer Services multiple times trying to maybe get a replacement hub or an engineer visit but I keep getting fobbed off with "just reboot the device and wait 24hrs" which I have done god knows how many times. My Wife is starting to worry about it catching fire through the night now though, especially with us having two small children, so I am having to switch it off till morning. Surely something can be done?? Any advice or solutions would be greatly appreciated. ThanksSolved32KViews2likes158Comments