I have the dreaded red light on my hub 3. I have tried all of the recommended actions with no success. I have also spent almost an hour on the Web chat only to be cut off at the crucial human interaction moment. How do I go about getting a replacement hub?
If the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly. If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.
Forum TeamHello Theresa13.
Thanks for your first post and welcome to our community.
Sorry to hear you're having an issue with the red light on your Hub
I'd like to investigate this for you and arrange a swap.
In the meantime can you make sure the Hub is well ventilated and away from any direct sources of heat.
If you don't mind, I'll need to send you a private message to pass security.
If you can check your logo at the top right of your screen that would be great.
Gareth_L
