Cannot set up hub
Hi, i’m a new customer to VM and received my wifi hub today. I’m renting and it seems previous tenant had a huewei wifi modem. I was trying to connect but cannot find my outlet to connect the cable to? Is this something I have to get installed or what do i have to do? Any help would be appreciated, thanksError code CS2004
I don't know if this is a question so much as a rant. I recently received a TV 360 box as part of a new contract and I got round to installing it yesterday. The TV is on the other side of the room to the router so I connected via WiFi. I have no channels and am receiving the CS2004 error code. Having looked at the forum I can see it's because the coaxial cable needs to be connected but, if I am connecting via WiFi because the box is too far away from the router, it's also going to be too far away for the coaxial cable. It's either close enough for both or neither. The instruction manual really doesn't make this clear. So I have a box that is basically just useable for apps, which my smart TV gives me for free, unless I want to trail a coaxial cable across my living room. I assume there is no other solution to this. Thank youRequest extension/ longer coaxial cable
Dear, The existing cable length cannot reach the hub where we are planning to put close to the TV set, which is approx 6-8m away from the wall outlet. As well as the signal through out the house is weak which the hub placed at the corner of the house. Are we possible to request a longer cable for the broadband hub. Please connect us if the arrangement can be set. Regards, Janet Pong
