Error code CS2004

Question

I don't know if this is a question so much as a rant.

I recently received a TV 360 box as part of a new contract and I got round to installing it yesterday. The TV is on the other side of the room to the router so I connected via WiFi. I have no channels and am receiving the CS2004 error code.

Having looked at the forum I can see it's because the coaxial cable needs to be connected but, if I am connecting via WiFi because the box is too far away from the router, it's also going to be too far away for the coaxial cable. It's either close enough for both or neither. The instruction manual really doesn't make this clear.

So I have a box that is basically just useable for apps, which my smart TV gives me for free, unless I want to trail a coaxial cable across my living room.

I assume there is no other solution to this.

Thank you

Matthew_ML · Answer

Hey there, thank you for reaching out and I am sorry to hear this.
This error is normally down to a cabling issues yes.&nbsp;
The box does need connecting via the coaxial without this it will not work.
Can you try this and let me know if you get the same error code?&nbsp;

thefamousdevlin · Answer

Thank you for your reply.As I mentioned, the router is on the opposite side of the room to the TV so I can't plug in the cable.It's amazing that Virgin accept that you might be too far from the router so give you WiFi but it doesn't extend to watching TV (when the TV is too far from the router for you to use the coaxial cable) but you can use WiFi to watch all the cable channels on the phone app.

Vikki_M · Answer

Hi thefamousdevlin,
Thank you for your response.&nbsp;
For live TV, the coax cable needs to be connected from the 360 box to the wall socket. This cable doesn't need to extend to the hub.
You can connect to the hub via WiFi, however you do need to be connected by coax cable to the wall socket also.&nbsp;
If the wall connection is too far from the TV box for the coax cable to reach, we can look at sending a longer cable or we can offer an engineer visit to relocate this connection point.
Please let us know how you'd like to proceed.&nbsp;

thefamousdevlin · Answer

Would an engineer visit cost anything?

Matthew_ML · Answer

To relocate the box there would be a £25 one off charge for this yes.
However with the longer wires its not ideal but it could be a cheaper option for you?&nbsp;

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