Forum Discussion

chloemur's avatar
chloemur
Just joined
11 days ago

Cannot set up hub

Hi, i’m a new customer to VM and received my wifi hub today. I’m renting and it seems previous tenant had a huewei wifi modem. I was trying to connect but cannot find my outlet to connect the cable to? Is this something I have to get installed or what do i have to do? Any help would be appreciated, thanks

Cable
cannot connect
coaxial
connect
outlet

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  • Tudor's avatar
    Tudor
    Very Insightful Person
    11 days ago

    Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    8 days ago

    Hi chloemur 

    Thanks for posting and welcome to the community.

    Sorry to hear of any issues when setting up your Broadband. I'll send you a PM now to help.

    Best wishes.